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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
1 Feb 2023
Verified reviewOrdered a stone basin sink and took nearly 3 weeks to come. First the delivery company delivered this to Tikamoon instead of my home address. Second delivery took nearly 2 weeks to arrive after countless times of waiting in only for the delivery company never to turn up. When the stone basin sink did arrive it was tiny and not fit for purpose. The sizes on Tikemoon website state the width is 34cm the sink they sent was 23cm wide and the depth should have been 28cm and in fact it was 17cm. The sink is that small I could not even put one hand in never mind 2. I have got to say the quality of the sink was outstanding extremely good quality. Tikamoon Customer service was good very prompt at replying and communicating through this frustrating process
Reply from Tikamoon.co.uk
Thank you for your review. I am very sorry to hear that the first item was returned to us and the 2nd unit was not suitable. As these are made from solid river stones they are very different unit to unit but we do expect them to be a certain size, this has been fed back to the product managers for future improvements with the quality control teams. Thank you also for your kind review of our customer services, this will also be fed back to the teams. Kind Regards Your Tikamoon Team
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A. A.
1 Feb 2023
Verified review...
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1 Feb 2023
Verified reviewExcellent service. I’m delighted with the quality of the unit, just as described. The unit is very heavy, and takes two strong people to remove from the box and attach the legs.
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1 Feb 2023
Verified reviewBeautiful item, it was extremely well packaged.
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1 Feb 2023
Verified reviewGood communication. Delivery as expected. Excellent service.
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1 Feb 2023
Verified reviewExcellent service from ordering to delivery and love the products.
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1 Feb 2023
Verified reviewGreat company, good service, kept me up to date on the delivery.
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1 Feb 2023
Verified reviewEasy to use website order arrived quickly .
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1 Feb 2023
Verified reviewNice looking furniture
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1 Feb 2023
Verified reviewReally pleased with my lovely console unit - beautiful piece of furniture.
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1 Feb 2023
Verified reviewVery good quality and kept me informed of delivery at every stage.
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1 Feb 2023
Verified reviewFast delivery. Great website.
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1 Feb 2023
Verified reviewI absolutely love the dresser I bought - it’s wonderful. Beautiful in my kitchen and am delighted with it. I feel I’ve found a new furniture company to buy from in the future.
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1 Feb 2023
Verified reviewDelivery was as arranged
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1 Feb 2023
Verified reviewExcellent
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1 Feb 2023
Verified reviewWe ordered a Tikamoon wall mounted cabinet. When the first one arrived, it was totally destroyed. the exterior edges were dinged and the drawer was broken. We thought we give Tikamoon another chance and exchanged the cabinet for a new one. The 2nd one arrived after 2 weeks and the inside drawer was damaged. We decided to keep it nay way and glued the walls and off the drawer. The rollers of the drawer had also popped out and it took us over an hour to replace he rollers.
Reply from Tikamoon.co.uk
Thank you for your review. I am very sorry that both items arranged damaged. I can confirm that this case and the pictures you provided have been passed onto our production teams for future improvements of the products and packaging to help reduce this risk in the future. Should you need anything else in the future, please do not hesitate to reach out. Kind Regards Your Tikamoon Team
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A. A.
1 Feb 2023
Verified reviewLooking for 70’s style furniture to compliment our McIntosh table and chairs. Site easy to use, price was right, delivery was fine, took us a little while to put the legs on although instructions were adequate. Quality of teak very good and a great match to existing furniture.
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A. A.
1 Feb 2023
Verified reviewGreat service and delivery. My TV stand was delivered by a two man team into the room of my choice and was in perfect condition - it looks amazing
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A. A.
1 Feb 2023
Verified reviewEasy to order products. Delivery men struggled to lift the large sideboard and left us to unwrap it, which was not easy.
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1 Feb 2023
Verified reviewI love my teak clothes stand with two lower shelves. It is well made, attractive and is exactly what is shown in the photos. I recently moved and my entire bedroom was neat with the exception of one spot. This clothing rack was the magic touch. And the beautiful teak wood enhances the other furniture in my room that has oak accents. Thank you Tikamoon!!!!
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