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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
30 May 2023
Verified reviewEasybto order fast delivery the only issue that i ve had it was with the people that deliver the parcel but overall i m happy
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A. A.
30 May 2023
Verified reviewMy experience with Tikamoon was nothing short of excellent from start to finish. I stumbled across the website on a Facebook reel ad, and as soon as I saw the piece that I have since purchased, I knew it would be perfect! Suffice to say that it’s even better in the flesh! The whole purchasing experience was smooth from start to finish too - the updates were timely and the courier service was similarly excellent, and very professional on the day of arrival. Overall - I couldn’t be happier and I would 100% purchase from Tikamoon again !
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A. A.
28 May 2023
Verified reviewLoved everything I’ve had from this company !!!!
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A. A.
28 May 2023
Verified reviewOrdering easy. Pretty quick delivery time. Lovely tv unit. Quite expensive hence 4 stars
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A. A.
28 May 2023
Verified reviewgreat
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A. A.
26 May 2023
Verified reviewThe Vanity unit and mirrors arrived with missing fixtures and rusty door hinges. I contacted customer services who indicated they would send out replacement parts. I am still waiting for the hinges 2 weeks later (the screws arrived in the post). When I asked who they would send to replace the door hinges I received a response of 'It's only a couple of screws'. When paying top prices for a piece of lovely furniture I do not expect to replace the door hinges myself. While I agreed a small refund to the original purchase price I am still waiting for the hinges. How anyone can approve a unit to be dispatched with rusty hinges (there was literally rust dust on the floor of the cupboard) is alarming. Their customer service approach is dreadful and while the advisor I chatted to did not know I was 63 years old with arthritis it should not have made any difference. Tikamoon - you need to focus more on your customers
Reply from Tikamoon.co.uk
Good afternoon Please accept our apologies for your disappointment with our customer service and the quality of the hinges received. According to our spare parts department, these have been dispatched to you. Your comments regarding the hinges and customer service will be reviewed by the appropriate departments internally, so future disappointment can be avoided. We are pleased that you decided to keep the items, and hope you enjoy them for many years to come. Kind regards Tikamoon Quality Team
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A. A.
26 May 2023
Verified reviewAll good
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A. A.
26 May 2023
Verified reviewA lovely product. We ordered six folding chairs made from acacia wood. The customer service was extremely good with follow up call. The delivery service was efficient and punctual. The packing of the goods was fantastic! We are now happily using the outdoor dining chairs in the garden. Thank you Tikamoon. Very have been very impressed with the company.
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A. A.
26 May 2023
Verified reviewAlways fabulous and beautifully made products.
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A. A.
26 May 2023
Verified reviewExcellent website full of quality products. Easy to navigate. Delivered promptly and well protected.
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A. A.
26 May 2023
Verified reviewCustomer service is excellent thank you
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A. A.
26 May 2023
Verified reviewHad a problem with the order, broke during assembly, but tikkamoon customer was excellent and resolved to my satisfaction
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A. A.
26 May 2023
Verified reviewGreat website, the delivery went smoothly as did the FREE collection as we sadly had to return our items. Nothing wrong with the product , the tables were beautiful - just too small for the room where they were going. Would certainly use Tikamoon again.
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A. A.
26 May 2023
Verified reviewExcellent
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A. A.
26 May 2023
Verified reviewGreat company to buy from - delivery is usually prompt and items are extremely well packed and arrive in good condition.
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A. A.
23 May 2023
Verified reviewDelivery was on time , everything was perfect 👍
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A. A.
23 May 2023
Verified reviewI was looking forward to our goods arriving. But the delivery was set for a Tuesday and then delivered earlier on the Saturday with no alert. So we were not home. And the two boxes were left outside our front door.
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A. A.
23 May 2023
Verified reviewI'm very pleased with the oak sideboard - it is well made with a natural finish. The web site is very good, and I was kept informed about manufacturing. The delivery company kept me very well informed too - but this product is very heavy and is extremely difficult to handle. The 2 chaps handling a 165kg sideboard were stressed and it could easily have been damaged. They needed a trolley to transport the product - it was far too heavy for 2 men to carry reliably, and every step had to be planned very carefully. The packaging was excellent and in the end, although not apparent on receipt, the damage was minor...as 2 pieces of wood fell off internally, when the product was inevitably put down quite quickly!
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A. A.
23 May 2023
Verified reviewGreat products. The customer service was responsive and helpful when I asked if the delivery could be delayed by a few days.
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A. A.
23 May 2023
Verified reviewlove the item was delivered in line with expectations .
Reviews displayed in chronological order
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