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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
5 Aug 2023
Verified reviewJust a stunning piece of furniture, amazing quality
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A. A.
5 Aug 2023
Verified reviewReally pleased with our table - really good quality and looks more expensive than it was!
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A. A.
4 Aug 2023
Verified reviewThe TV cabinet is excellent quality and the delivery service was superb. extremely satisfactory, would definately recommend
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A. A.
4 Aug 2023
Verified reviewexcellent customer service
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A. A.
4 Aug 2023
Verified reviewThe delivery was very easy, rang before they arrived. Brought furniture into chosen room.
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A. A.
4 Aug 2023
Verified reviewManaged to find the item because I'd previously seen it on Tikamoon- didn't come up on 1st search in the size I'd searched for. No issues once I'd found it!
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A. A.
4 Aug 2023
Verified reviewFantastic service from order to delivery! Would highly recommend tikamoon to anyone. Beautiful products.
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A. A.
4 Aug 2023
Verified reviewIllustration was not accurate
Reply from Tikamoon.co.uk
Thank you for your review Acacia wood is a very beautiful and varied wood, every piece comes different from the next. We are very sorry you were not happy with the unit but we offer 60 day free returns to ensure you do not need to commit to a purchase before seeing it in person. Should you wish to return an item, please do not hesitate to reach out to us at info@tikamoon.com Kind Regards Your Tikamoon Team
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A. A.
4 Aug 2023
Verified reviewTwo pieces of matching furniture - Oak Anoa TV Unit and coffee table - are exquisite: beautifully made and look really smart together in my new living room. Very pleased.
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A. A.
4 Aug 2023
Verified reviewDelivery problems to start with but the team at Tikamoon were fantastic at sorting it out which is so important. Thanks Naissy.
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A. A.
29 Jul 2023
Verified reviewLove the site, everything looks beautiful and good quality
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A. A.
28 Jul 2023
Verified reviewIt came very nicely packed, and the Acacia wood looks and feels lovely. Solid, sturdy table. We are very pleased with our purchase.
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A. A.
28 Jul 2023
Verified reviewTV Unit
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A. A.
28 Jul 2023
Verified reviewI have lost all confidence in this company to send furniture pieces that are not faulty. I ordered a high POLA side table and it had a massive deep scratch that looked like it had been chipped and reattached. I returned it and ordered a new one. The second one had something wrong with the leg so was wonky and wobbled. I ended up giving up on that lovely high side table. So instead I decided to match the bedside table I already had from Tikamoon which I love and to get a second one so I’d have a matching pair of bedside tables in my bedroom. It somehow got lost in customs after waiting almost two months. They were kind enough to solve that and re-send me one. It arrived with the handle off centre and the wood was also a bit darker than the one I had. They explained how the wood can vary and that made sense to me so I accepted the colour variation. But they said the handle not being centred people is a normal part of the manufacturing process, and I could have a £20 refund but if I wanted to replace it I could not and I would have to return both tables (I’ve had the first table for months). They did not apologise or even agree there was an issue with the handle being off centre (gap on one side and no gap on the other side), as though customers should accept small faults on a £280 piece. For a £280 table I would expect the manufacturer to screw the handle in with care and precision. It seems that is too much to ask for. At no point do they ever apologise for the faulty products. I must say they are really kind and helpful on the return process. But I am left quite gobsmacked that no one has turned around and said, yes you’ve now been sent three products all having something wrong with them and we are sorry we will resolve it. So I’ve now sent one scratcher, and one wobbly table back. And having given up on that high table, I then bought instead a more expensive brdside table that they believe is fine with a handle not centred properly. I’m just so disappointed. I have no faith in being sent a non- faulty item anymore. So I have one bedside table that I can’t match and I’ve given up on decorating my living room with their lovely POLA line which was my plan.
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A. A.
26 Jul 2023
Verified reviewEverything from order to delivery was good. Item well packed from any damage that may have happened on route
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A. A.
25 Jul 2023
Verified reviewThe information on the site is not accurate. It said no assemble required but it does not.
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A. A.
25 Jul 2023
Verified reviewLovely service and helpful call. Product devine. Will certainly recommend you
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A. A.
25 Jul 2023
Verified reviewgood product, long lead time
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A. A.
24 Jul 2023
Verified reviewThe delivery took a few weeks but the site is easy to use and the product is lovely
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A. A.
24 Jul 2023
Verified reviewThe site was easy to get around and ordering was straightforward
Reviews displayed in chronological order
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