Go to website
Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
-
A. A.
17 Aug 2023
Verified reviewGeeat quality product. Very happy woth thebdelivery, customer service and always a pleasure to unwrap a good quality profuct you weee expecting and hoping for.
-
A. A.
14 Aug 2023
Verified reviewEasy and pleasant experience. I had to cancel an order and replace it with a different item - nothing was too much trouble and the customer service was flawless. The website is very well put together, the UX team and designers did a great job. Photos true to life. Like the link to other customers' Instagram account - twas a good source of inspiration.
-
A. A.
14 Aug 2023
Verified reviewReally good
-
A. A.
14 Aug 2023
Verified reviewThe basin (Pia) I ordered is really lovely but it isn’t really the colour I expected. It was described as light grey but it is more several shades of brown/beige. However, it is still very unique and so I think I will keep it but I think the description should be changed as it is misleading.
-
A. A.
13 Aug 2023
Verified reviewGood solid furniture
-
A. A.
13 Aug 2023
Verified reviewMuch teak, such moon. Would tikamoon again
-
A. A.
13 Aug 2023
Verified reviewBeautiful piece of furniture and arrived as per communications wrapped very securely to prevent any damage. Looks great and would highly recommend!!
-
A. A.
13 Aug 2023
Verified reviewBecause of moving house, holidays and illness, unfortunately I had to change the delivery date multiple times. This was very easy to do both by phone and online and made a difficult period so much easier - 5 stars for that. I did however have a small problem, in that it was only through an email from the delivery company that I realised at the last minute there was no arrangement to unpack the product or remove the packaging. This meant some slightly annoying to-ing and fro-ing between the delivery company and Tikamoon - all resolved in the end, but maybe it could have been clearer on the website. The piece of furniture itself is handsome and substantial, made from beautifully figured teak and generally well made, though there were a couple of small flaws - one drawer slightly misaligned with its neighbour and there is a flaw in the wood on the front panel of one of the drawers (whether this occurred in manufacture or transit is unclear). These are disappointing in view of the price, as is the fact that it needed oiling (though this was clearly stated). I would actually have liked the option of the furniture being delivered oiled rather than raw wood, and would have been willing to pay extra for that. So, overall, a good experience, but a few details could be improved.
-
A. A.
12 Aug 2023
Verified reviewWebsite was okay, easy to navigate,
-
A. A.
12 Aug 2023
Verified reviewExcellent quality and customer service
-
A. A.
12 Aug 2023
Verified reviewEasy to use
-
A. A.
12 Aug 2023
Verified reviewExcellent site with lovely furniture designs. Our favourite is Jonak which we have purchased two pieces. We were kept up to date with our order and it arrived within the timeframe stated.
-
A. A.
12 Aug 2023
Verified reviewI had to return a couple of items as they didn't go with the rest of the bathroom. Tikamoon where really helpful and made the returns and reorder process really simple.
-
A. A.
12 Aug 2023
Verified reviewTikamoon is one of my go to places for higher end home goods. Love what they do.
-
A. A.
12 Aug 2023
Verified reviewGood!
-
A. A.
12 Aug 2023
Verified reviewGreat products
-
A. A.
12 Aug 2023
Verified reviewLove the products and the website drlivery was good will order again from this company!
-
A. A.
12 Aug 2023
Verified reviewFor a brand that promotes sustainability, the amount of packaging is ridiculous.
Reply from Tikamoon.co.uk
Thank you for your review. As we are based in France, our items pass through many hands before arriving with you. We run many tests on our packaging, but its a fine line between being over cautious, and having to ship more items to customers if they arrive damaged which of course is a lot more transportation. Our team is always looking to improve on this though and hopefully in the future more eco friendly packaging will be available. Kind Regards Your Tikamoon Team
-
A. A.
7 Aug 2023
Verified reviewSite has nice looking items, but unimpressed with quality of goods received. Delivery also didn’t show when scheduled, and with little information from the courier.
-
A. A.
6 Aug 2023
Verified reviewNeeded a small storage cabinet, bought one from another site but was very disappointed with it so gave it to a Charity shop. As I did a further search I discovered your site and was so pleased to find the exact cabinet I wanted. It's perfect! Just waiting for my daughter to put the legs and handles on. Customer Service was efficient and helpful when I emailed them about delivery date. Unfortunately the first delivery company GLS did not give me the hour alert about the delivery and the goods was returned. Customer Service was alerted and the goods was delivered soon after by Parcelforce. I do love your furniture and will shop again. Thank you.
Reviews displayed in chronological order
Contact
Go to website
Certification
