Go to website
Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
-
A. A.
5 Mar 2024
Verified reviewExcellent design, great manufacturing and materials and first class service from order to delivery - a dream company to deal with - Lenny
-
A. A.
4 Mar 2024
Verified reviewtikamon customer service is excellent can always reach them on phone
-
A. A.
3 Mar 2024
Verified reviewEfficient helpful service - brilliant quality product
-
A. A.
3 Mar 2024
Verified reviewReally easy to navigate and order.
-
A. A.
3 Mar 2024
Verified reviewFantastic service and a great product would not fault the company
-
A. A.
3 Mar 2024
Verified reviewIt’s a shop
-
A. A.
2 Mar 2024
Verified reviewGreat product and great delivery.
-
A. A.
2 Mar 2024
Verified reviewSuper easy to explore and choose from. We ended up getting 2 pieces instead of 1 from the site
-
A. A.
2 Mar 2024
Verified reviewVarnish to seal the basic, teak bathroom vanity unit arrived swiftly a few days after ordering. Easy to apply three coats in one day with a two hour window for reapplication. The varnish enhanced the wood but did not change its colour. Very satisfied with this product.
-
A. A.
29 Feb 2024
Verified reviewSolid, well made & delivered on time. Customer service was excellent when i needed to contact them resolved my issue straight away. thank you
-
A. A.
27 Feb 2024
Verified reviewQuality furniture with speedy delivery following manufacture.
-
A. A.
27 Feb 2024
Verified reviewBeautiful basin, looks amazing in our bathroom, great quality and price. Packaged well. Kept up to date throughout.
-
A. A.
27 Feb 2024
Verified reviewEasy to navigate site and to order... I had a query, and customer services were quick to answer (in person) and give a satisfactory and prompt answer.
-
A. A.
27 Feb 2024
Verified reviewThe marble basin arrived slightly damaged and had to be returned. The company were happy to arrange collection and reginddd on full.
-
A. A.
27 Feb 2024
Verified reviewThe chairs I originally purchased were perfect and just what I wanted. When one of them broke however, rather than offering a replacement they offered me a £30 voucher towards a new purchase or £45 refund. Well, the chairs had a 5 year warranty and I expressed shock at such a poor response. I was then offered new screw fixings to mend the chair when clearly, the holes had been broken when the screws became loose. Why, oh why would I accept either of these options? I asked for a replacement chair which I received. Once unpacked I realised it was wonky and wouldn’t sit flat. Also, the copper colouring of the frame was much darker than my others. I emailed my concerns and was immediately sent another new chair which has arrived and seems ok but, still, the copper is darker. It will have to be ok as no other options when I wanted 4 matching dining chairs. Such a shame I had to “fight” to get a replacement in the first instance
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry that you are unhappy with our after sales service. We initially asked if replacement screws would be OK to resolve the problem and offered monetary compensation as well should you wish to keep the item, but once you had advised you would prefer to replace the chair this was offered to you. We are sorry this came across as you having to fight for it, but we look to resolve the problem as quickly as possible and look to avoid transportation of furniture where possible. Kind Regards Your Tikamoon Team
Reply from A. A.
You should have offered a replacement immediately. End of! No customer needs to waste time responding to emails when a product has a warranty. It’s actually insulting to even argue with my feedback. Take it and mitigate against it happening again
Show exchanges Hide exchanges -
A. A.
27 Feb 2024
Verified reviewAlthough I liked the design of the piece of furniture I bought I found it to be poorly made and not worth the money. I would not have the confidence to buy from Tikamoon again.
Reply from Tikamoon.co.uk
Thank you for your review We are sorry to hear you are unhappy with your product. Please be advised we offer 60 day free returns so in the event that you are unhappy with the product and would like a full refund, please do not hesitate to reach out. Kind Regards Your Tikamoon Team
Reply from A. A.
Thank you for your response. I will give it serious consideration. What is your procedure for return and full refund? Many Thanks JDL
Show exchanges Hide exchanges -
A. A.
25 Feb 2024
Verified reviewWe have now purchased three pieces of beautiful walnut furniture from Tikamoon. The quality of the furniture is excellent and the goods were expertly packaged, to ensure minimal risk of damage during transportation.
-
A. A.
24 Feb 2024
Verified reviewproduct design is high-end
-
A. A.
24 Feb 2024
Verified reviewVery good company to deal with, kept me informed about order progress. Product was just as described, very accurate.
-
A. A.
22 Feb 2024
Verified reviewGreat website to navigate with plenty of information which helped us take the plunge and buy furniture online sight unseen. The whole process was easy and straight forward. An excellent service.
Reviews displayed in chronological order
Contact
Go to website
Certification
