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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
29 May 2024
Verified reviewDelivery was fast and mirror was overall great but somewhat the fine details were not exactly there eg the joints at the corners where the vertical wood connects with the horizontal were not filled up and you could see the gap
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A. A.
28 May 2024
Verified reviewFinally found a tv console
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A. A.
28 May 2024
Verified reviewExcellent website our order has now arrived within the expected timeframe Good communication and delivery updates throughout the on-line ordering and payment process and latterly the delivery process Great service Thank you
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A. A.
28 May 2024
Verified reviewExcellent website - good photography and product detail. Clear notice of delivery timing.
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A. A.
28 May 2024
Verified reviewTerrible customer service. A damaged unit and we were offered £100 voucher or £75 cash to keep it. It's worth £500 and the damage was significant and to the front. No offer of replacement. Then this just caused more back and forth if emails which shouldn't be necessary. It's fine to offer those things but also offer a replacement! Then to compensate the fact we had to put it together, spend an age communicating then we had to dismantle it and box it the same as when received we were given a £30 voucher on sale items only. That's just not good enough really. At least be on any items rather than just sale! Then we scheduled our home working day around the delivery of the replacement only to find out the working day before that tikamoon hadn't got the unit to the delivery company in time! More emailing and time wasted. We did get our delivery cost back for that which softened the blow. I would just expect better when the fault lies completely at tikamoon door and we have done everything they asked and spent a long time doing it!
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry for the issue you have had with your order. Your feedback has been noted and sent out to the relevant teams for their review and improvements on our processes. Please note, the voucher you were given can be used on any items, but cannot be combined with other voucher codes. It will work with items which are on a flash sale. Kind Regards Your Tikamoon Team
Reply from A. A.
To be honest I still don't see £30 as adequate as a voucher anyway but the email definitely says on sale items. Thank you
Show exchanges Hide exchanges -
A. A.
28 May 2024
Verified reviewEasy site to navigate, very informative, all relevant information available.
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A. A.
27 May 2024
Verified reviewExcellent.
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A. A.
26 May 2024
Verified reviewWell designed website, very efficient delivery.
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A. A.
26 May 2024
Verified reviewMy garden chairs are lovely as well as being well constructed. Tikamon seems like an ethical and professional company that I would be pleased to buy from again.
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A. A.
25 May 2024
Verified reviewThe site is great. Not happy with the delivery I had to drive 30 mins to get it. They wouldn't leave it on my doorstep and wouldn't leave it at the local post office, apparently too big.
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A. A.
25 May 2024
Verified reviewGood service, delivery team communicated well, all went smoothly
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A. A.
16 May 2024
Verified reviewI like your furnitures is beatifull and I like your customer service is Avery good
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A. A.
15 May 2024
Verified reviewGreat website, attractive and easy to find what I wanted. The order went smoothly to delivery within the stated time frame
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A. A.
15 May 2024
Verified reviewWe found exactly the piece of furniture we were looking for and the delivery time was quick too!!
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A. A.
15 May 2024
Verified reviewEasy yo navigate around the website
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A. A.
15 May 2024
Verified reviewGreat quality furniture and excellent customer service
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A. A.
15 May 2024
Verified reviewwell informed delivery nice product
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A. A.
15 May 2024
Verified reviewWebsite was fine and delivery was quick
Reply from Tikamoon.co.uk
Thank you for your feedback. If you have encountered any issues with your order, please feel free to reach out to us. Kind regards Your Tikamoon Team
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A. A.
15 May 2024
Verified reviewSite navigation is intuitive and simple. Only criticism, I’d suggest an incremental order progress / update regarding order—mine was delayed and had to wait for the team to send an email to update me on this.
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A. A.
15 May 2024
Verified reviewAmazing customer service. Couldn’t recommend more, they were easy to reach on the phone and very helpful.
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