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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Easy ordering process and delivery."
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
Digital experience
"It is a well designed website and everything is easy to find!"
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
27 Jul 2024
Verified reviewVery happy from start to finish thanks
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A. A.
24 Jul 2024
Verified reviewThe TV stand was just so beautiful. It’s even better than we expected! We are very happy with the purchase and super good service.
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A. A.
24 Jul 2024
Verified reviewIt was easy to navigate site and place an order for the Andria teak garden chairs. The chairs are great, very good quality, a lovely light teak colour and comfortable. Delivery was quick, efficient and friendly. The chairs had been very well packed to ensure perfect condition on arrival.
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A. A.
23 Jul 2024
Verified reviewGreat products, great service, excellent business - highly recommend!!
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A. A.
23 Jul 2024
Verified reviewSite is easy to navigate, delivery was on time but delivery person put box upside down upon delivery. Love Tikamoon products… very high quality.
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A. A.
23 Jul 2024
Verified reviewOur bar stools arrived within the 4 month time frame, and they are a lovely design and will do us well. Delivery was an odd experience but no harm done. The delivery company (BJS Home Delivery) said they couldn't take things up higher than the second floor, which was totally understandable and I was fine with this. We are the second floor but the stairs are a pain so I told the delivery company to leave the boxes on the ground floor as delivery people always make a fuss about stairs. Then they arrived, told me about the 2 floors policy, I told them I was 2nd floor but that ground floor was fine, but they insisted on taking it up? But then we all climbed up to 1st floor (the stairs have a half level landing) and they called it 2 floors. Then they thrust the machine at me to sign, and more or less stormed off. Very strange, emotional men. Why insist on taking it up in the first place? Aside from the delivery experience, am very happy with Tikamoon and the product.
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A. A.
23 Jul 2024
Verified reviewDelivery was prompt, even after I had to request a date change.
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A. A.
22 Jul 2024
Verified reviewGreat company with great service!
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A. A.
22 Jul 2024
Verified reviewThe adverts on instagram encouraged me to buy from Tikamoon.
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A. A.
22 Jul 2024
Verified reviewThe website works perfectly and was clear to understand. I needed to contact the customer service as the delivery of my item was expected to take 4-6 months and they reacted promptly and kindly by waiving the delivery fee.
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A. A.
22 Jul 2024
Verified reviewBeautiful peice of furniture
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A. A.
22 Jul 2024
Verified reviewNice colourful site easy to navigate. Sizes explained and mattress size required explained. Delivery and return options clearly displayed.
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A. A.
22 Jul 2024
Verified reviewDecent, well laid out and easy to navigate.
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A. A.
22 Jul 2024
Verified reviewDelivery was great. Only comment I would make is that a single person ( especially a women) would not be able to put the item together.
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A. A.
21 Jul 2024
Verified reviewI have purchased roughly 13 pieces from Tikamoon and have to say I love every piece. The quality is there and the dedication to solid wood with great design, aesthetics and function is impressive. Furniture is expensive and is obviously luxury, but if I can tell these items will and can last a lifetime with care. Buy cheap buy twice etc. Will be buying more in near future. The only downside is the delivery company that is used in my area (uk, west midlands). Not sure if this is the delivery company used nationwide, but I havnt had great experience with them. It seems their staff varies with experience. I wouldn't say a lot of them have experience with delivering and handling bespoke items of furniture. I would discourage purchasing the premium delivery if you really don't need anything assembled. Yes taking the packaging away is helpful, but I wouldn't trust an inexperienced team to handle your new furniture with care, not worth the risk. Would give 5 stars to Tikamoon as can't fault the products. But if youre spending £8k on furniture, the delivery of your furniture is a big deal.
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A. A.
17 Jul 2024
Verified reviewBoth pieces of furniture I ordered are beautiful and good quality. After having the furnish my entire new house, it was a relief that have the furniture prebuilt. Fast delivery too.
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A. A.
16 Jul 2024
Verified reviewThe teak bench arrived damaged. The box wasn’t damaged so we had to conclude that when it was packaged up, it became damaged or was already damaged then.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry that your bench arrived damaged. Please be advised that the item was not damaged in production and after reviewing the pictures it seems that it has been damaged in transit. This does not mean that the box was dropped but that the movement of the item while on route from our warehouse here in France may have been a bit too turbulent for example and this has caused the cracking of the item. None the less we are very sorry for this and have sent the pictures onto our product team for their review and future improvements on the product and packaging. We hope to welcome you back again in the future. Kind Regards Your Tikamoon Team
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A. A.
16 Jul 2024
Verified reviewBought lovely little console table. Reasonable price & good quality.
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A. A.
16 Jul 2024
Verified reviewEasy to navigate and find products. Clear product descriptions. Seamless checkout process.
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A. A.
13 Jul 2024
Verified reviewThe main reason is delivery time given on the website. It said 10 days but took nearly 3 weeks and it was through a different delivery service. I think more transparency on the delivery time would be great
Reply from Tikamoon.co.uk
Thank you for your response. We would like to point out that the Jacob Vanity Unit had a delivery time of 3 weeks when placing the order, and the Gina washbasin 10 days. As we wait until all items are in stock before we dispatch the order, the delivery time on your order was correct at 3 weeks. This information is provided on your order confirmation email. We are very sorry for any misunderstanding and hope you are happy with your newly received items. We remain at your disposal Your Tikamoon Team
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