Go to website
Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
-
Nigel A.
13 Jul 2026
Verified reviewAbsolutely brilliant table and chairs just what we wanted for large family bbs. It arrived on time by an excellent courier company and very well packaged
-
Natalie H.
13 Jul 2026
Verified reviewVery good quality furniture, delivery was easy and with good communication.
-
Heather W.
12 Jul 2026
Verified reviewEasy to use site. Great visuals. Clear pricing and delivery procedures
-
Gabby H.
12 Jul 2026
Verified reviewSuch a beautiful headboard. It has made my room so special and chic. I love it!! The delivery was super smooth and quick as well.
-
Ann D.
11 Jul 2026
Verified reviewGreat selection of goods, found exactly what I wanted that I couldn't find anywhere else ! I did have to contact customer service and got a quick response and a friendly service
-
Julia T.
11 Jul 2026
Verified reviewGorgeous furniture. So pleased with the quality and colour.
-
Samia Q.
11 Jul 2026
Verified reviewlove these side tables, the marble is excellent quality and the white veins running through give it a luxury look - I bought two
-
Lucia P.
11 Jul 2026
Verified reviewOrdered a garden table that was like expected, beautiful. I had to contact the company regarding some savings and they were very responsive. I had a very good experience and I would buy again from them. Delivery took a bit long but we didn't mind too much.
-
Lynnette R.
10 Jul 2026
Verified reviewAbsolutely love Tikamoon’s furniture… I have just moved into a new home and have almost fully furnished it with their wonderful items ❤️
-
T. F.
10 Jul 2026
Verified reviewTikamoon has the best customer service I’ve ever dealt with. We’ve ordered twice now and though they delivered the wrong item the second time, they were super helpful, understanding and apologetic that I will never hesitate to order from them again. Beautiful product - well worth it in every way.
-
Alex T.
10 Jul 2026
Verified reviewNice good solid furniture, however both times it arrived mouldy. The first time was severe, and they organised a replacement, but it took a while for shipping to go back and forth. Second time it was fixable with some cleaning, but still a bit odd.
-
Ana K.
10 Jul 2026
Verified reviewI bought a dining table which arrived with a scratch. I was offered 10% refund and told this is not covered by warranty. Going back and forth and not resolving the issue. Purchased many items from this website. Every room has a couple of peaces from Tikamoon. Their customers service approach has changed and it is not customer focused anymore.
Reply from Tikamoon.co.uk
Hello, Thank you for taking the time to share your feedback, and we're sorry to hear your experience didn't meet the standard we aim for. We genuinely appreciate your loyalty and are glad to know our pieces have found a place in your home. Regarding your table, we did offer a partial refund for the imperfection present upon delivery. However, general wear and tear marks that occur after delivery fall outside our warranty coverage, which we hope is understandable. Kind regards tikamoon team
-
Dave A.
10 Jul 2026
Verified reviewGreat products and customer service
-
M. A.
10 Jul 2026
Verified reviewI have never had such a frustrating… I have never had such a frustrating delivery experience. I purchased a sideboard (£799) and a vase (£150), and I specifically paid an additional £70 for Tikamoon's premium delivery service. According to the service description, the furniture should be delivered to the room of your choice, unpacked, inspected, and signed for. Instead, I received a call from BJS Home Delivery before delivery informing me they would not deliver anything above the second floor. I explained that I live on the third floor and that leaving a large sideboard on the second-floor communal landing would literally block the communal hallway. The manager was dismissive, refused to listen, and ended the call while I was still trying to explain the situation. I contacted Tikamoon, who told me they would contact BJS Home Delivery and ask them to complete the delivery to the third floor. When the delivery team arrived, they completely ignored this. They were rude, aggressive, and unprofessional from the moment they arrived. They left the furniture in the hallway, then attempted to take it back, shouting that I had to immediately decide whether I was accepting or refusing the delivery. When I explained that Tikamoon had contacted them regarding the third-floor delivery, I was simply told, "I don't care. I don't work for Tikamoon." Tikamoon then distanced themselves from the issue, saying it was the courier's responsibility. When I contacted customer service again, I was told I would have to pay another £10 for third-floor delivery—something that was never offered as an option during checkout. Why advertise a £70 premium delivery service that promises delivery to the room of your choice if that apparently isn't included? After around 30 minutes of arguing and several phone calls to their manager, the delivery team finally agreed to bring the furniture upstairs. Even then, they simply left everything in the middle of my living room. They did not unpack the items, did not inspect them, and did not allow me to check everything before requesting a signature, despite this being part of the premium service I had paid for. As a result, I later discovered that the vase was broken and the sideboard has a scratch. To make matters worse, I submitted a formal complaint to BJS Home Delivery, and they never even bothered to respond. No acknowledgement, no apology, no follow-up—absolutely nothing. That level of customer service is unacceptable. Never again
Reply from Tikamoon.co.uk
Hello, we are very sorry to hear about your experience and understand how frustrating that must have been. This is not the level of service we aim to provide, and we appreciate you taking the time to share this feedback. Thank you for bringing this to our attention, and again our apologies for the distress caused. Kind regards. tikamoon team
Reply from M. A.
Never again for sure.
Show exchanges Hide exchanges -
Mikko H.
10 Jul 2026
Verified reviewVery good
-
Carol D.
10 Jul 2026
Verified reviewWe are delighted with our new Gaby garden furniture. It is excellent quality, very sturdy and a good weight so won’t move around, as it can get very windy where we live. It looks very smart & modern. The delivery company were excellent. They were very polite and friendly, kept us informed of progress and delivered to our chosen place.
-
Tony S.
10 Jul 2026
Verified reviewBeautiful piece of furniture that came already made up. Solid and expensive looking. Would recommend 🥰
-
Robert K.
10 Jul 2026
Verified reviewVery professional.
-
Rita C.
10 Jul 2026
Verified reviewAn easy ordering process. I didn’t realise it was coming from abroad, but it was worth waiting for. Excellent communication.
-
Leigh A.
10 Jul 2026
Verified reviewI don’t often leave reviews, but I wanted to share my experience with Tikamoon. The Kubu rattan chest I ordered unfortunately arrived with a fault. While this was disappointing, the issue was handled well from the outset. After I contacted customer services and sent photographs, the team reviewed everything promptly and arranged a replacement without any difficulty. Communication throughout was clear, professional and helpful. I was kept updated on the next steps and felt that the team genuinely wanted to resolve the issue as smoothly as possible. No one wants to receive a faulty item, particularly when purchasing furniture online, but problems can happen. What matters is how they’re dealt with, and in my case Tikamoon made the process straightforward and stress-free. The replacement was arranged quickly and the customer service I received gave me confidence in the company. Based on this experience, I would happily order from Tikamoon again and would recommend them to others.
Reviews displayed in chronological order
Contact
Go to website
Certification
