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18 rue Léon Béridot BP 353 ZAC champfeuillet 38509 Voiron

Reviews for THERMIC

Total: 274 reviews since 22/12/2020

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Based on 97 reviews from the last 12 months

5

65%
4

13%
3

9%
2

3%
1

9%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Therm-ic is often praised for products that feel easy to use in real life, with warm socks, gloves and batteries that keep feet dry and comfortable. Some customers also mention quick delivery and clear communication, while a few had to manage Bluetooth pairing or read the instructions more carefully than expected.

The recurring feedback points to good build quality, comfortable fit and practical features such as Bluetooth control and long battery life. At the same time, delivery problems come up repeatedly, including late shipments, wrong drop-off points, cancellations and missing items. A few customers also report unhelpful customer service, batteries that would not charge, and a glove or app connection issue.

This summary is AI-Generated

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Helpful?

Delivery

56 reviews mention delivery, with 68% positive feedback.

"Die Zusendung einer defekten Batterie hätte sich vermutlich vermeiden lassen, wenn vor dem Versand eine sorgfältige Endkontrolle durchgeführt worden…"

"bra produkt, snabb leverans"

"Too slow with delivery. Ordered August 8 and still haven't received the item and it is August 20. According to tracking, it is due to arrive on…"

Digital experience

10 reviews mention the digital experience, with 70% positive feedback.

"Responstider and easy to navigate"

"good orientation on the website and very nice communication with you"

"Sito semplice ed intuitivo e buona spedizione"

1 ★

2 ★

3 ★

4 ★

5 ★

M. H.
15 Jan 2025
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Unfortunately, the strap broke on the first use. It was sewn poorly. I wrote a complaint, but no one answers :(
Experience from: 28 Dec 2024
K. H.
9 Jan 2025
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Fast delivery
Experience from: 28 Dec 2024
A. D.
9 Jan 2025
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The purchase was done on the 22nd of December, and it has not arrived yet.
Experience from: 22 Dec 2024
Reply from THERMIC

Hello, we are sorry to read your message, your order left our warehouse 24 hours after your order. Unfortunately, during the holiday season, delivery services were delayed due to strikes. We apologize for the inconvenience. Have a nice day. Therm-ic Team.
R. R.
9 Jan 2025
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Very accurate servise and very good products they prodiuce and sell. I am very satisfied and I recommend their products.
Experience from: 17 Dec 2024
A. Z.
9 Jan 2025
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Fast delivery, no issues to report.
Experience from: 28 Nov 2024
V. B.
9 Jan 2025
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perfect
Experience from: 17 Dec 2024
H. M.
30 Dec 2024
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Easy to order products on the web and rapid post
Experience from: 19 Dec 2024
G. V.
30 Dec 2024
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The delivery wasn't great but that's on the Spanish side of things. Like the quick order, but the delivery was on holidays so it was stuck for 4 days at the local office. Other than that everything good.
Experience from: 16 Dec 2024
J. V.
29 Dec 2024
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Excellent service. Delivery in time.
Experience from: 18 Dec 2024
D. D.
28 Dec 2024
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My first experience. A smooth purchase. Fast delivery.There was a good discount. Very good quality goods. First test - very good!
Experience from: 15 Dec 2024
T. L.
28 Dec 2024
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You have probably updated your site by now, but when I bought the socks it didnt say where they would have heated support.
Experience from: 30 Nov 2024
T. T.
23 Dec 2024
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The site was fine. I have two issues : Firstly my initial batteries in my gloves would not charge properly so I needed to buy a new battery. Then I asked that the battery be delivered to Beaulieu Sur Mer post office and it was actually delivered to Cap D’Ail post office.
Experience from: 5 Dec 2024
Reply from THERMIC

Hello, our Therm-ic products are guaranteed for two years. If you have any problems, please contact us at service@therm-ic.com. Therm-ic Team.
J. K.
23 Dec 2024
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That was good and easily to order and get it.
Experience from: 27 Nov 2024
T. G.
23 Dec 2024
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Great products - Organization improvable- didn’t get any message that the order arrived
Experience from: 8 Dec 2024
P. L.
15 Dec 2024
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All good. Fast delivery.
Experience from: 25 Nov 2024
S. N.
10 Dec 2024
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Easy to order from, fast delivery!
Experience from: 28 Nov 2024
P. R.
8 Dec 2024
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Best
Experience from: 23 Nov 2024
H. S.
6 Dec 2024
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Competitive price and fast delivery
Experience from: 25 Nov 2024
L. T.
3 Dec 2024
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It was said on the site that delivery would take 24-48 hours, it’s been over a week and it still has not arrived. It was a gift and I had counted on it getting here in time, now the person had to only get a picture of the product for their birthday!
Experience from: 14 Nov 2024
Reply from THERMIC

We are sorry to read your message, as the end of the year is a very busy period. Your parcel left our warehouse 24 hours after you placed your order. Delivery services have been delayed. have a nice day. Therm-ic team.
A. D.
3 Dec 2024
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spedizione veloce.
Experience from: 20 Nov 2024