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Review Summary
Smashinn comes across as a smooth place to order from, with easy navigation, quick replies and a process that feels straightforward from checkout to delivery. Customers repeatedly mention clear communication, good support after the order and items arriving as described, which makes the purchase feel reliable and low-friction.
Delivery
"Very fast delivery ang good support after the order."
"Timely service and arrived well packaged"
"Wszystko zgodne z opisem. Przesyłka do Polski sprawna i szybką. Sprzęt bardzo dobrej jakości. Polecam"
Digital experience
"Super goede site voor alles wat met padel te maken heeft. Mooi racket gekocht van assasin. Fabrikant uit Spanje dus kwaliteit."
"Łatwa nawigacja. Czas dostawy zgodny z podanymi informacjami. Produkt zgodny z opisem."
"Very good communication throughout the order process. Easy to navigate web site. Delivery on time. Lovely product, I’m very happy"
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J. B.
24 Oct 2024
Verified reviewvery good to deal with !
Reply from Smashinn.com
Dear John, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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P. J.
23 Oct 2024
Verified reviewEverything was Ok
Reply from Smashinn.com
Dear p., Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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C. G.
22 Oct 2024
Verified reviewVery happy with my shoes, they arrived in perfect condition. Arrival date was estimated 18th and they came on the 19th so one day later but I didn’t mind, great service
Reply from Smashinn.com
Dear Catherine, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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S. H.
21 Oct 2024
Verified reviewVery pleased with purchase, price and delivery. Thanks
Reply from Smashinn.com
Dear Simon, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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J. W.
21 Oct 2024
Verified reviewI would like to choose weight on my padelracket. Light-medium-heavy Otherwise I love my Starvie 👍🏽👍🏽
Reply from Smashinn.com
Dear Jonas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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S. S.
19 Oct 2024
Verified reviewExcellent products and fast delivery
Reply from Smashinn.com
Dear Stelios, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. S.
18 Oct 2024
Verified reviewExcellent website, easy to order and to track delivery of my shoes to the UK. Definitely recommend using SmashInn.
Reply from Smashinn.com
Dear Adrian, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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D. M.
14 Oct 2024
Verified reviewMooie aanbieding en snelle levering
Reply from Smashinn.com
Dear Debbie, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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T. D.
11 Oct 2024
Verified reviewGood work
Reply from Smashinn.com
Dear Tomislav, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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R. D.
6 Oct 2024
Verified reviewVery nice webshop, excellent delivery.
Reply from Smashinn.com
Dear Roy, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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C. W.
6 Oct 2024
Verified reviewGreat service. Good value. Can’t fault it and will return.
Reply from Smashinn.com
Dear Cheryl, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. S.
4 Oct 2024
Verified reviewwhen my item arrived it looked second hand. The box was dented and looked worn at the corners. All photos showed that the item came with 3 tennis balls, which it did not. For the cost it is a complete waste of money but will not return as it will cost too much.
Reply from Smashinn.com
Hello, We truly regret the inconvenience caused. In case you have received a wrong, a defective or an incomplete product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) Please sign in to your account by using your email address and password and select My orders. Then, click on the order, select the reason that best suits the situation and follow the instructions. If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
Reply from A. S.
thank you for your reply, I will do what you have asked me to do when I return home from work as I cannot remember my password, Kindest regards
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R. V.
4 Oct 2024
Verified reviewok spokojny
Reply from Smashinn.com
Dear Roman, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. T.
4 Oct 2024
Verified reviewGreat service. Kept informed and arrived early.
Reply from Smashinn.com
Dear Mike, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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I. Ö.
4 Oct 2024
Verified reviewPerfecto
Reply from Smashinn.com
Dear Isac, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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J. H.
4 Oct 2024
Verified reviewDelivery time could be better (or at least match the expected date from smashinn)
Reply from Smashinn.com
Dear Jonas, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
4 Oct 2024
Verified reviewProduct as described and tracking regularly updated.
Reply from Smashinn.com
Dear Andrea, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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M. A.
20 Sept 2024
Verified reviewFast delivery with no surprises.
Reply from Smashinn.com
Dear Mesut, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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H. S.
19 Sept 2024
Verified reviewQuick post, no problem, a great bargain. Thank you!!
Reply from Smashinn.com
Dear Hiroko, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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D. C.
19 Sept 2024
Verified reviewGood prices Good delivery
Reply from Smashinn.com
Dear Darren, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from D. C.
its a pleasure
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