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Review Summary
Skimium comes across as a brand where the experience feels smooth and reassuring, with friendly staff who are quick to help and happy to adjust equipment when needed. Customers also mention clear advice, efficient service, and a team that listens and makes the process easy.
Friendliness & courtesy
"Friendly professional staff"
"Great shop Helpful freindly staff Thakkar Yann, top advise on the skis"
"Very friendly and helpful"
Team expertise
"Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for…"
Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for him and it reflects back to the customer.
"Very friendly staff and helped us a lot. A family of four and we rented our skis from the Flaine forum branch."
"Lovely staff"
Responsiveness
"The assistant had our booking and was quick and efficient at providing the equipment"
"Quick service, friendly staff, good equipment"
"Always get great equipment and customer service! Sophie is always very helpful and friendly!"
In-store experience
"great value ski shop with friendly and attentive service"
"Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the…"
Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the shop well.
"Excellent pre sale advice, efficient friendly service in the shop, great equipment. No waiting time and a bar in the shop!"
Choice
"Great range of equipment and helpful staff"
"Perfect location, great range of equipment and wonderful service. Could not be more pleased."
"Great service, tried out a couple of different skis to find the right option. Would recommend."
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A. A.
13 Feb 2024
Verified reviewvery good service. they have change for me from snowboard to skis 2-3 times - no charge
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A. A.
13 Feb 2024
Verified reviewIt would have been good to be explained the type of skis allocated to us and also the choice of other skis available in the same category.
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A. A.
13 Feb 2024
Verified reviewNone
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A. A.
13 Feb 2024
Verified reviewExcellent service from Bertrand and the staff as usual.
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A. A.
13 Feb 2024
Verified reviewThe staff were all amazing! Couldn’t have been more helpful- they even helped us get our boots on and off! Highly recommend!
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A. A.
13 Feb 2024
Verified reviewExcellent service, high quality equipment, reasonable price.
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A. A.
13 Feb 2024
Verified reviewPatient and cheerful.
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A. A.
13 Feb 2024
Verified reviewThe service was mediocre and the employees appeared arrogant and inattentive. They sent us out of the shop without adjusting the size of the bindings to the boots and without adjusting to the correct weight. There were only one other couple in the store than us -so it shouldn’t be hard to deliver a more appealing service.
Reply from Skimium.co.uk
Hello Jonas I'm sorry to hear about your disappointing experience with our service. Your feedback is important to us, and I sincerely apologize for any inconvenience We understand the importance of properly fitted equipment, and I assure you that we take this matter seriously. We appreciate your honesty and the opportunity to improve our services. If you have any additional details or specific information about your visit, it would be helpful for us to address the issue more effectively. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.
Reply from A. A.
Hi Skimium I think my initail feedback well covers the experience we had. Thanks for your kind reply. Br Jonas
Show exchanges Hide exchanges -
A. A.
12 Feb 2024
Verified reviewWe found your store and the staff to be quite excellent. Everyone was cheerful, helpful made us feel so very welcome. The quality of the equipment was the best we have had and the overnight locker facility a real bonus. Well done and many thanks to all concerned..
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A. A.
12 Feb 2024
Verified reviewI have used Skimium for a number of years now and I don't think I have ever been disappointed We were particularly pleased this year the shop was near our apartment, the equipment was perfect and the gentleman in the store could not do enough to help us, he went above and beyond and so friendly. (Les2Alpes Village 1800)
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A. A.
12 Feb 2024
Verified reviewStaff were so friendly and helpful changing equipment where required.
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A. A.
12 Feb 2024
Verified reviewVery kind and helpful staff :)
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A. A.
12 Feb 2024
Verified reviewFast efficient and friendly service
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A. A.
12 Feb 2024
Verified reviewExcellent service from Nerey Glisse. We have hired from same place for last 7 years and I wouldn’t use anywhere else. Always a premium service with a smile.
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A. A.
12 Feb 2024
Verified reviewGood kit, no fuss, quick service as ever.
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A. A.
12 Feb 2024
Verified reviewAll very smooth and easy Team in Les contamines were very helpful
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A. A.
12 Feb 2024
Verified reviewGreat friendly team and top equipment
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A. A.
12 Feb 2024
Verified reviewExcellant service from La Tania Was expecting longer skis but the girl suggested a shorter type with good edges as not skied this year. Glad I took her advice as skis were excellent and I kept them all week
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A. A.
12 Feb 2024
Verified reviewI rented the top level equipment. The boots were mid level at best and smelled sweaty. The service was good. I wanted a stiff boot and all mountain ski to go off piste. The equipment was not quite right
Reply from Skimium.co.uk
Hello and thank you for your feedback. We always prepare the shoes during the morning of the day before the first day of booking. Customers can collect their equipment from 3pm onwards, so the shoes are dry in plenty of time. We also disinfect all shoes as soon as they are returned, to avoid odor problems, among other things. Don't hesitate to let us know what you think once you're in the store, and we'll make any necessary adjustments. In your case, you wanted to change skis, which we did, but you didn't tell us about the boots. We hope to see you again soon in Chamonix!
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A. A.
12 Feb 2024
Verified reviewGood service
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