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Review Summary
Skimium comes across as a brand where the experience feels smooth and reassuring, with friendly staff who are quick to help and happy to adjust equipment when needed. Customers also mention clear advice, efficient service, and a team that listens and makes the process easy.
Friendliness & courtesy
"Friendly professional staff"
"Great shop Helpful freindly staff Thakkar Yann, top advise on the skis"
"Very friendly and helpful"
Team expertise
"Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for…"
Friendly, efficient service with care to listen to customer requirement and propose the appropriate equipment. Philipe has a happy team working for him and it reflects back to the customer.
"Very friendly staff and helped us a lot. A family of four and we rented our skis from the Flaine forum branch."
"Lovely staff"
Responsiveness
"The assistant had our booking and was quick and efficient at providing the equipment"
"Quick service, friendly staff, good equipment"
"Always get great equipment and customer service! Sophie is always very helpful and friendly!"
In-store experience
"great value ski shop with friendly and attentive service"
"Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the…"
Very convenient location, friendly and helpful staff. Good command of English language. Very happy using oh shop skimium. Wishing the staff at the shop well.
"Excellent pre sale advice, efficient friendly service in the shop, great equipment. No waiting time and a bar in the shop!"
Choice
"Great range of equipment and helpful staff"
"Perfect location, great range of equipment and wonderful service. Could not be more pleased."
"Great service, tried out a couple of different skis to find the right option. Would recommend."
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J. P.
22 Jan 2025
Verified reviewAmazing customer service, nothing was too much trouble.
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G. P.
22 Jan 2025
Verified reviewUpon returning the equipment into was alleged that the ski I used were broken beyond repair. I am a very cautious skier and did not know whether the skis were damaged or if they had been damaged when I had originally picked them up. The staff at the store were aggresive and intimidating when returning the equipment.
Reply from Skimium.co.uk
Hello, Thank you for taking the time to share your experience. We are truly sorry to hear about the situation you encountered when returning your equipment. If there’s any way we can assist you further or clarify the situation, please don’t hesitate to reach out. Your satisfaction and peace of mind are very important to us, and we would like to ensure this issue is resolved. Skimium.com team
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M. L.
21 Jan 2025
Verified reviewGreat having in-store storage as so close to main slopes
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M. F.
21 Jan 2025
Verified reviewSuperb service, good value and close to the slopes.
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E. A.
21 Jan 2025
Verified reviewVery prompt and excellent service.
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C. W.
21 Jan 2025
Verified reviewService was slow, skis too short and bindings dangerously loose on one set of skis. Partial redemption from allowing a change to snowboarding equipment mid-week
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S. B.
21 Jan 2025
Verified reviewFriendly, helpful and professional staff.
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D. T.
21 Jan 2025
Verified reviewOf course it was busy because we were skiing on the week over New Year. But the staff were efficient, friendly and helpful.
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S. W.
21 Jan 2025
Verified reviewSuch friendly service, the team was so helpful in providing advice and changing my boots halfway through the week and even not laughing when my boots froze after being stored in the car and I couldn't get them on!
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S. D.
21 Jan 2025
Verified reviewExcellent service. Professional and friendly.
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C. W.
21 Jan 2025
Verified reviewNone
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E. W.
21 Jan 2025
Verified reviewFantastic service. Been using them for years.
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J. C.
21 Jan 2025
Verified reviewBest ski hire experience I’ve had!
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S. H.
21 Jan 2025
Verified reviewHélène and JoJo are very helpful and friendly. Makes hiring skis a joy
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P. S.
21 Jan 2025
Verified reviewThe store wasn't busy at all, but the Service was basically "here it is. Goodbye!" When I asked for lighter shoes the answer was "Ski boots are heavy". When my friend asked for larger shoes, they said "Ski boots are supposed to be uncomfortable.". I also got the he cheaper set, even though I payed for the more expensive one to have more choice, but the man in the store just had no motivation to talk to me about any options. Equipment was OK, but due to service I won't come back or recommend.
Reply from Skimium.co.uk
Hello Mr. Stepnika, We are responding to your second negative comment, this time regarding the reservation made for your friend. After checking, we note that he did not return during the week to change his boots or skis, even once, during the entire stay (7 days). Furthermore, a review of this reservation shows that you benefited from an “experience” package including new skis and new boots for both rental packages. As indicated in our first response, we feel that you do not fully appreciate the impact of your comments. These comments, combined with what we consider to be a bad faith assessment, damage our reputation and that of our independent business. We are, of course, always attentive to customer feedback and constantly strive to improve. However, in your specific situation, we do not feel we are in a position to accommodate your requests in the future. Sincerely, Jordan, co-owner
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T. T.
21 Jan 2025
Verified reviewAll the guys at Fred Penz Sports Saint Gervais were very helpful, friendly and efficient - great job !!
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S. C.
21 Jan 2025
Verified reviewPatient service.
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C. H.
21 Jan 2025
Verified reviewQuick and friendly service, hire kit in very good condition.
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B. J.
21 Jan 2025
Verified reviewGreat service, great people
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M. D.
21 Jan 2025
Verified reviewNo comments
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