Go to website
Review Summary
The brand receives mixed feedback, with many finding the products easy to use and valuable, while others point out frustrations with service delays and some features not working as promised.
Delivery
"Product I needed was easy to find. And the order process was straightforward. I have purchased many of these products over the years. Its a simple…"
Product I needed was easy to find. And the order process was straightforward. I have purchased many of these products over the years. Its a simple to use system. Very happy with the service. Fast delivery well packaged
"Very poor service all round. I'm still waiting for a refund after 2 weeks since th return was delivered back to Netatmo. They are so slow at…"
Very poor service all round. I'm still waiting for a refund after 2 weeks since th return was delivered back to Netatmo. They are so slow at responding to emails and their online chat don't help you at all. Will not be purchasing anything from this company again....be warned!
"Netatmo service was great but their chosen shipping company, DHL, messed up the delivery completely. I had notifications from DHL that the package…"
Netatmo service was great but their chosen shipping company, DHL, messed up the delivery completely. I had notifications from DHL that the package went to Germany & Switzerland before finally making it to the U.K. much later than promised.
-
A. A.
13 Nov 2023
Verified reviewOrder was fine. Didn’t like website found it confusing and hard to find things
-
A. A.
6 Nov 2023
Verified reviewSite very easy to use and also easy to apply voucher code when making the purchase. Delivery was quick with good communication about arrival date and time.
-
A. A.
26 Oct 2023
Verified reviewDelivered quickly
-
A. A.
26 Oct 2023
Verified reviewSimple to browse and place an order
-
A. A.
9 Oct 2023
Verified reviewThey are responsive… mostly.
-
A. A.
9 Oct 2023
Verified reviewDid not work until got specific instructions from Netatmo.
-
A. A.
2 Oct 2023
Verified reviewI've always received exceptional service from Netatmo.
-
A. A.
29 Sept 2023
Verified reviewGood service but my order got sent out with no problems, but when it got to customs , they decided to return it back to the warehouse. I was able to track it and email customer service and ask for the order to be shipped out again. Fortunately I got my order
-
A. A.
25 Sept 2023
Verified reviewOrdered directly online via website. Excellent user experience, simple and easy to order and pay. Delivery quick and safe.
-
A. A.
13 Sept 2023
Verified reviewI had some setting up issues but the help desk gave good advice and all is working now
-
A. A.
13 Sept 2023
Verified reviewGreat, fast delivery
-
A. A.
6 Sept 2023
Verified reviewSimple to order through their website.
-
A. A.
30 Aug 2023
Verified reviewThe service has always been excellent, from placing the order to receiving my doorbell.
-
A. A.
30 Aug 2023
Verified reviewReally easy to make an order, product arrived promptly, insertion instructions good, worked first time, no additional setting up.
-
A. A.
4 Nov 2022
Verified reviewSimple and Remarkable.
-
A. A.
28 Oct 2022
Verified reviewNo problem for the site when ordering. I still have problems with the Relay, reason for buying another one. At the moment I can’t get any colour when pushing Relay’s bottom.
-
A. A.
28 Oct 2022
Verified reviewQuick, easy ordering and delivery as always.
-
A. A.
26 Oct 2022
Verified reviewcorrect and on time
-
A. A.
19 Oct 2022
Verified reviewYOUR CUSTOMER SUPPORT AND RESPONSE TO REQUESTS IS ABYSMAL. Despite following all instructions and advice in FAQs, the device would not connect to my wifi despite several attempts. I submitted a support request to which I HAVE STILL RECEIVED NO RESPONSE AFTER 2 WEEKS. In the meantime, I managed to get some telephone advice. The advice did not help directly but something I did during the process caused the camera to connect. It may have been using an older iPhone as part of the setup but I don't know for sure. My wifi network has not changed and has always been functional. Anyway, as a result of this, the camera has now been functioning for about a week. I also received a request for more information from you after leaving a review on Trustpilot. I provided this, but AGAIN HAVE RECEIVED NO DIRECT RESPONSE. If only you could provide responsive support, I would be enthusiastically buying more products but I am cautious in case they don't work again and I get no help. There is not even an easy way to return products that don't work. Your company seems to be very defensive. Not even a phone number listed.
Reply from Shop.netatmo.com
Hello Roger, Thank you for your review, This is not the experience we want you to have. Our support team will get back to you directly, rest assured that we will help you resolve this situation so that you can fully enjoy your product. Best regards, The Netatmo team
-
A. A.
19 Oct 2022
Verified reviewDelivery was prompt. The help to reboot by your staff was excellent, but I would prefer it had worked without needing assistance. On a separate note I would like to be able to order the synthetic grease without having to have another SD card.each time I need grease
Reviews displayed in chronological order
Contact
Go to website
Certification
