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Review Summary
Rajapack is often described as quick and efficient, with delivery that arrives fast and boxes that are generally seen as good quality. A few customers, however, mention damaged boxes, late deliveries, and packaging that can arrive torn or crushed in transit.
Delivery
"Thank you so much for delivering us on time."
"quick fast delivery"
"Very impressive product and the service was quick and efficient"
Responsiveness
"Quick and reliable"
"Great service, came really fast."
"As always, their sales team deal with orders quickly and efficiently, the service cannot be faulted"
Team expertise
"Great customer service, thank you"
"Very professional"
"Great company. Great service."
Friendliness & courtesy
"Friendly on the phone, delivers on time."
"Very helpful team"
"The sales person was very helpful"
Digital experience
"Placing the order was really seamless and the website is easy to use."
"Easy to order online. Speedy delivery"
"First time user, website easy to use, they were also on special offer. Items quickly arrived and were well packaged. Overall a great quality product…"
First time user, website easy to use, they were also on special offer. Items quickly arrived and were well packaged. Overall a great quality product at an excellent price.
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A. A.
8 Sept 2022
Review collected by a third partyBox arrive damage, the quality of the boxes are getting worst.
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A. A.
7 Sept 2022
Review collected by a third partyOur delivery arrived damaged and although we sent an email to your Customer Services Department, with Photographs of the damage, no one has contacted us about it.
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A. A.
7 Sept 2022
Review collected by a third partyNext day delivery is now turning into 4 day and still has not been delivered yet.
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A. A.
6 Sept 2022
Review collected by a third partyDreadful service ! We only received the dividers and not the boxes. We sent a photo to company as proof. They offered to re-send the ordered items on next day delivery. The goods did not arrive, we were advised now out of stock. We explained we were moving on Thursday ! Do Not Use This Company !
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A. A.
6 Sept 2022
Review collected by a third partyExcellent Service! Spot on!
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A. A.
2 Sept 2022
Review collected by a third partyFast, good service good quality products
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A. A.
2 Sept 2022
Review collected by a third partySuper expensive post and packaging fees. In fact, I paid more for my delivery than the actual product I ordered. The bags arrived in a box 40 times it’s size. Such a shame..I did bring it up with customer services and they did nothing about it. If they were business minded, they could have offered next time you order we will offer free delivery…or a £5 voucher. Clever businesses do what it takes to keep their customers coming back. Shame. Oh, and the bags are squished and shabby looking.
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A. A.
2 Sept 2022
Review collected by a third partythey sent the wrong order, RAJA's fault. They sent the correct one after i complained. They then charged and invoiced me for 2 orders !!
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A. A.
1 Sept 2022
Review collected by a third partyThe boxes were meant for a house move, but are so small you couldn’t fit a cup in them Not fit to use for anything
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A. A.
30 Aug 2022
Review collected by a third partyExcellent service and product. Exceeded expectations.
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A. A.
30 Aug 2022
Review collected by a third partyI’d rather not have your big logo on my boxes. I ordered a test amount before a large order but I won’t be ordering.
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A. A.
30 Aug 2022
Review collected by a third partyGood service as usual.
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A. A.
30 Aug 2022
Review collected by a third partyGreat service from Raja UK as always. Prompt delivery and the product was exactly as we were looking for.
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A. A.
30 Aug 2022
Review collected by a third partyReally quick delivery and good communication
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A. A.
30 Aug 2022
Review collected by a third partyGreat service, quick delivery
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A. A.
28 Aug 2022
Review collected by a third partyGreat prices, great range of box sizes, and great service with really fast delivery. I'll be using them again, for sure.
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A. A.
27 Aug 2022
Review collected by a third partyI received the order, and I have been a customer before and the envelopes were good that time in the past order, but I have to say that the quality of the envelopes I received this time were very poor, I do not know what has changed but the envelopes are stuck together and do not stretch as well as they use to, it is difficult to put the product in the envelope now you really have to push it in hard, it gets stuck a lot. I do not know what you have done since I last ordered but the quality is poor. And also the service has got worse too. First of all my order was lost so I had to wait for replacement to be shipped (how do you lose a pallet of 1800 envelopes!?). Second of all, the courier refused to help me carry it up to my office apartment which was only one floor and he just the left the big pallet of 1800 envelopes on the street outside my office apartment building and phoned me to tell me he had left it there. I am emailing to tell you my experience and that I will no longer be ordering from you again. I will be going elsewhere for my supplies. Regards, Jonathan
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A. A.
26 Aug 2022
Review collected by a third partyon time and great product
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A. A.
25 Aug 2022
Review collected by a third partyVery happy with the products and customer service is excellent
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A. A.
24 Aug 2022
Review collected by a third partyHad a problem with the delivery which was not Raja or the Logistics company's fault but the customer service team went all out to assist and help resolve. The package was then found. Never had a bad experience with these guys.
Reviews displayed in chronological order
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