Reviews for RAJAPACK UK

Hello Thank you for taking my call. It was a pleasure speaking with you. I appreciate you addressing the teething problems, and I understand that such issues can happen when familiarising with a new platform. As agreed, I sent an email to assist you in updating your rating, but unfortunately, it has not come through yet. Please let me know if there is anything else I can do to assist you and feel free to contact me at 08005424428. Chantel. S Customer Services Team leader

I am so sorry to learn about the difficulties you have experienced with your recent order. Because of the volume of orders our delivery partners deliver, we provide a kerbside and ground-floor delivery service. However, we do not penalise drivers who have assessed their manifest and delivered outside this stipulation. Fortunately, the driver has fulfilled basement delivery on your previous orders, albeit without making you aware this was a service above and beyond their required duty, leading to your recent disappointment. We can arrange for the driver to call before arrival for future orders to minimise recurrence. Thank you for sharing the feedback regarding the delivery limits to your building. I have ensured each account has been updated with this information so that customers are advised when they receive a quote request or order. This enables us to agree on a delivery plan to avoid the disappointment you have experienced. If you would like to discuss this further, please feel free to contact us. Kind regards, Chantel S. Customer Services Team Leader

Hello, Thank you for sharing your comments regarding your recent order. As the agent advised at the beginning of your call, your order was processed for delivery on Monday, the next working day. We do not currently offer weekend deliveries as a standard; however, for future reference, we can arrange a special service for an additional cost if this is required. Thank you for bringing this to our attention. We continually work on improving the service we provide, and ongoing training and feedback are part of that. I have assessed and discussed the call with the agent to establish steps that could have been taken to ensure clarity in this case and any others. I'm sorry for the inconvenience caused, and thank you again for contacting us. If you would like to discuss this or anything else, please feel free to contact us. Kind regards, Chantel. S Customer Services Team Leader.