Reviews for RAJAPACK UK

Good Afternoon, Thank you so much for taking the time to share your feedback. We truly appreciate your continued trust in Raja for the affordability, ease of ordering, and customer service we strive to offer. I am very sorry to hear about the issues you’ve faced with the delivery process, particularly the damage to your items. I understand how frustrating this must be. It’s certainly not the experience we intend to provide, and I apologise for any inconvenience this has caused. While we aim to offer competitive pricing through our delivery options, we recognise that this should never come at the expense of the quality of service. The damages and handling issues you've described are unacceptable, and we are committed to addressing them to prevent further problems. I will personally liaise with our delivery partners to review the current processes for packaging and transit to improve the protection of parcels, especially during storage and handling. We value your business greatly and are grateful for your constructive feedback. Please know that we’re dedicated to making necessary changes to enhance the quality of our service and prevent these issues in the future. Thank you again for bringing this to our attention. We sincerely hope that you'll continue to choose Raja for your future orders as we work to improve the customer experience. Best wishes Chantel. S Customer Services Teamleader

Good Afternoon, I hope you are well. Thank you for taking the time to share your review. We truly value our customers' feedback, and I've investigated this situation. I tried calling to discuss this more and left a message because I couldn't get through to you. I'm sorry that my team member didn't have a chance to acknowledge your request before the web chat ended. I want to reassure you that your request was processed right away, and our Finance department confirmed that the refund was completed on 05/02/25. I apologise for my team member's lack of follow-up regarding your request. Confirmation of receipt and process would have offered you the assurance required. As a result, additional training has been provided to address the shortfall in the level of service you have experienced on this occasion. I hope the above answers any questions you may have. Please feel free to contact me if you'd like to talk about this or any other matter. Kind regards, Chantel.S Customer Services Team Leader

Thank you for bringing this to our attention, I am sorry to hear that your products were received damaged. I have checked our systems and can not see you previously contacted us regarding these damages. We encourage our customers to contact us to enable us to resolve the matter and investigate the initial causes to avoid a recurrence. I have requested a team member to contact you to help resolve this. He will also arrange for you to be removed from our contact list to stop the receipt of the marketing material you mentioned. Again, thank you for taking the time to inform us so we may assist you further. Kind regards, Chantel Customer Services team leader