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Review Summary
Quirumed is often described as easy to deal with, with clear updates, quick delivery and products that arrive well packed and as expected. Customers also mention sturdy beds, comfortable chairs and useful advice when choosing the right item, while a few negative experiences point to damaged parcels, missing updates and delivery or import charges that were not made clear.
Delivery
"Fantastic item with fast delivery"
"Know their products,very professional, delivery spot on, would definitely use this company again without hesitation 10/10."
"Didn’t make import charges clear, had to return parcel from customs and now not giving my refund back! Do not order !!!"
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D. P.
3 Feb 2025
Verified reviewAfter writing a detailed review of my terrible experience, I got an email to ask me to send evidence which I have done, and got no reply or action, which seemed like a futile excercise. My previous honest Google review was not posted cos the company replied to the review and made it seem it was my fault cos I had not gone to the website to resolve this. I had no idea I had to. My 4 emails direct to the company official email given on the booking platform has been ignored. I still cannot use the facial machine. This company’s after sales service is terrible and needs to be reviewed. I am a business owner and write this review only to warn people that if they need to return an item, it is an impossible task, my review in no way implies the quality of product is not good.
Reply from Quirumed.com
Daksha We didn´t recieve any contact regarding a transport claim until we saw this review and contacted you. We see the machine has arrived with a broken wheel, if we send a new wheel to replace this would this resolve the problem?
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D. P.
3 Feb 2025
Verified reviewI tried to cancel the order a few days after I placed it due to change in circumstances, before it left Spain. I wrote 3 emails, requesting cancellation and told Fedex when they rang me to pay tax’s to return it to sender, they said they will. Despite all this the machine was delivered. It came damaged, I informed the company and sent pictures of damage, they have not replied or acknowledged any of my emails requests. I will never deal with this company and if 0 rating was available that’s what I would give this review. I usually never write negative reviews as I am a business owner, however my experience with this company was awful and I think people should know when they place the order there is no option of cancellation.
Reply from Quirumed.com
Dear Daksha We informed you that the order had already been sent before we recieve an email from you requesting to cancel the order. We also instructed you to reject the delivery if you wanted to cancel the order. Regarding the damage to the item we have had no contact from you regarding this. Please go to your website and open an aftersales for and we can then find a solution for you. The link is below. Customer Login
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B. S.
3 Feb 2025
Verified reviewExcellent Very speedy delivery within the time frame stated Thank you.
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R. P.
19 Jan 2025
Verified reviewGood communication and good product but did not warn me I would also need to pay for import tax an extra £46!
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S. R.
6 Jan 2025
Verified reviewVery easy to order and a passport number is needed to clear customs ( I was initially concerned about this). It all went seem Lesley and good updates from couriers and Quirumed every step of the way. Quality was beyond expectations with more accessories than I realised. Very sturdy and strong.
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J. A.
21 Dec 2024
Verified reviewIt’s a great chair, I just wish the delivery charges weren’t so steep.
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D. M.
13 Dec 2024
Verified reviewExcellent service from Quirumed as usual. Thank you.
Reply from Quirumed.com
Thankyou Dominic!!!
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C. O.
8 Dec 2024
Verified reviewfirst time purchasing from Quirimed, and a big ticket item, electric medical chair, shipping from Spain and customs entry seamless and arrived safely delivered to clinic. Thumbs up from me!
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N. V.
8 Dec 2024
Verified reviewMy wheelchair is excellent,very easy to assemble, l absolutely love it
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L. W.
1 Dec 2024
Verified reviewThe ordering process was a little confusing but manageable. The item did not arrive when promised and I waited in a whole day Friday. It did arrive on the Monday and I got notification by email that morning saying it would be delivered that day. No time slot was given. As I had to sign for delivery this was difficult as I already had commitments. However it did arrive at a convenient time. The product, a large wheelchair is excellent. So on the whole good outcome.
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K. B.
27 Nov 2024
Verified reviewExcellent service. Clear comms throughout the delivery process. Arrived a day earlier than expected.
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A. G.
25 Nov 2024
Verified reviewThe product arrived 4 weeks ago with a defective part. Replacement part was promised by 4 November. Still has not arrived. Despite sending 2 emails asking when is it likely to arrive if ever no response from you.
Reply from Quirumed.com
Dear Andrew The shipment was delayed due to the flooding in Valencia unforutnately, however, it has been released now and so it will continute it´s transit. It should be dleivered toward the end of this week / start of next week.- Track & Trace - Track your shipment | TNT United Kingdom 694015918 Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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S. D.
25 Nov 2024
Verified reviewQuickl delivery, and good communication!
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G. N.
25 Nov 2024
Verified reviewThe hoist took a long time to be delivered and we were unable to use it because it did not have a safe working load label on it
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C. G.
6 Nov 2024
Verified reviewWhile the chair arrived on time, I’m disappointed with the quality given the price. The design is attractive, but the support padding lacks density, making it uncomfortable. Additionally, the hinges are made from cheap materials, raising concerns about the chair’s durability. On top of that, I received an unexpected FedEx invoice for customs and shipping fees, adding nearly £200 to the total cost of the chair. I would have preferred paying an extra £50 to get a similar chair from a UK-based supplier, like Master Massage supplies, without the surprise charges. A £40 customs fee was an unpleasant shock, and the cost to return the chair would likely be substantial, making it a poor investment overall. Unfortunately, this chair may go unused, as I need something more comfortable for my clients.
Reply from Quirumed.com
Dear Clara To confirm Quirumed is based in Valencia spain and this order was sent from Spain. https://www.quirumed.com/uk/company - Who we are Please note that since the UK left the European union on the 01/01/21, we will no longer charge the VAT. Normally customs would therefor have to pay customs chrages when it enters the country however, for wheelchairs / patient lifts etc you get exemption from paying the customs chrages. Please see below for more details https://www.gov.uk/guidance/pay-no-customs-duty-or-vat-on-goods-for-disabled-people When you recieve the invoice for the customs charges, please reply to the email they send and inform Fedex that you are disabled and that this is a product for somebody with disabilities and they then inform you about the exemption of payment. Please contact them directly below if you have an questions about this with them FedEx Clearance Team T: 01604 815216 GBTNTimports@fedex.com  FedEx Express UK Transportation Limited https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information
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H. H.
3 Nov 2024
Verified reviewExcellent price, product was as expected, clients find it incredibly comfortable and it had made my working life so much easier. Arrived quickly, well packaged and the delivery guy was very helpful too. Great experience
Reply from Quirumed.com
Thankyou Helen!
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T. Y.
1 Nov 2024
Verified reviewProduct is really professional. Exactly the same as the description on the website. Yet, please cover a plastic sheet on top of the consignment when dropped outside the house would protect it from rain.
Reply from Quirumed.com
Thankyou tsz!
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,. O.
1 Nov 2024
Verified reviewAmazing product, and arrived on time, excellent service.
Reply from Quirumed.com
Thankyou Cornelius!
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S. W.
1 Nov 2024
Verified reviewVery helpful, got back to me promptly and answered all queries. I would definitely use again :)
Reply from Quirumed.com
Thankyou Stephanie!
Reply from S. W.
Sorry I would like to retract this review, I wasn't clearly made aware of a 60 pounds boarder fee that I would have a debt collector hounding me for, demanding I pay now, threatening to charge 20 pounds per further letter. If this was made clear to me at the beginning, I would have purchased a machine from somewhere else.
Show exchanges Hide exchanges -
N. B.
1 Nov 2024
Verified reviewReplied to emails but generally disappointing
Reply from Quirumed.com
Nicky We replied asking if you wanted to return the chair to us but didn´t get a response. Can you confirm if you would still like to return the chair?
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