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Review Summary
Quirumed is often described as easy to deal with, with clear updates, quick delivery and products that arrive well packed and as expected. Customers also mention sturdy beds, comfortable chairs and useful advice when choosing the right item, while a few negative experiences point to damaged parcels, missing updates and delivery or import charges that were not made clear.
Delivery
"Fantastic item with fast delivery"
"Know their products,very professional, delivery spot on, would definitely use this company again without hesitation 10/10."
"Didn’t make import charges clear, had to return parcel from customs and now not giving my refund back! Do not order !!!"
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C. R.
23 May 2025
Verified reviewRecently ordered with an amazing discount and free delivery all the way from Spain! The product arrived in excellent condition, the courier was excellent (TNT) with accurate and updated shipping information throughout. Now to the table, AMAZING - for portable/home table it's great I'm a new graduate and needed something to practice on while still on a student budget and this is great. Only criticism is the up holstery could be slightly softer along with additional head piece adjustments to optism comfort for patients.
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N. C.
23 May 2025
Verified reviewCompany must be more honest with delivery times and process to get products coming from Spain. You need to change your website to 2 - 3 weeks and tell them about having to furnish passport details to the supplier in Spain, since when does one have to do this. Not being transparent with customers and it will hurt your business. I am already one lost customer.
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Louise C.
23 May 2025
Verified reviewGreat quality treatment table, lovely colour (almost pearlised). Excellent value and would definitely recommend. 🌟🌟🌟🌟🌟
Reply from Quirumed.com
Many thanks for the review!
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Viktoriia V.
23 May 2025
Verified reviewThe item I received was completely destroyed. We’re talking about shattered, broken beyond repair. I immediately provided both photos and videos clearly showing the damage and requested a refund. Instead of resolving the issue, the company had the audacity to ask for photos of the packaging before I opened it. Are you serious? How is that even possible when I had to cut open the packaging to get the furniture out in the first place? Do you expect customers to predict damage and photograph every box before opening it? This is either pure incompetence or a deliberate attempt to avoid issuing a refund. Totally unacceptable. I will never order from this company again and strongly urge others to stay away.
Reply from Quirumed.com
Dear Viktoriia We apologies to have the audacity to ask for photos of the packaging however, the reason is clear. The item arrived damaged and so it looks from the photo that it has happened in transit. We therefor need to make a claim against the transport agency and for this the packaging is needed evem if the packaging shows no sign of damage. Even if it is cut up slightly we need a picture for thie claim. Please reply to the request and once we have these photos we will find a solution for you. https://www.quirumed.com/uk/faq/how-do-i-claim-a-product-that-arrives-in-poor-condition/ Kind Regards Quirumeed
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Karen K.
6 May 2025
Verified reviewExcellent chair and fast delivery! No complaints at all. Would happily buy from them again!
Reply from Quirumed.com
Hello! Thank you so much for your wonderful review! The Quirumed Team
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M. M.
6 May 2025
Verified reviewThe item we ordered arrived quickly, but unfortunately when we unpacked it, the furniture was damaged. We immediately contacted quirumed and sent photos, but it is now been over 2 weeks and we have not had a replacement sent or the exchange processed. I have had to send multiple photographs of the packaging (which was not damaged) and the cracked drawers, including a video. I am awaiting a response. This is unacceptable. We are a medical clinic and have paid a lot of money for a quality item, but unfortunately Quirumed's returns process is not customer friendly, and seems very time consuming. I await their response still about when and how we can receive undamaged parts so we can make use of the furniture.
Reply from Quirumed.com
Martha We have passed a note to our Accounting department so that they can proceed to make the requested full refund. You will receive the refund in the same way you made the payment Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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T. B.
25 Apr 2025
Verified reviewOrdering this reception desk from the website was fairly straightforward , communication from Quirmed regarding the delivery was clear ,however, the delivery was terrible . The delivery company used was FedEx/TNT . This company is absolutely terrible . Their website and customer service is awful , when they messed my first delivery date up , I tried contacting them but it was impossible to get touch with them . I could carry on complaining about FedEx/TNT but I stop .
Reply from Quirumed.com
Hi Tahir Thank you for taking the time to share your experience with us. We apoligise for the problems with the transport agency and we have launched and investigation with them to resvole the problems with them.
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Y. J.
25 Apr 2025
Verified reviewThe ordering process with Quirumed was simple and efficient. The autoclave arrived on time, well packaged, and in excellent condition—overall a positive experience. However, it’s important for UK customers to know that Quirumed does not offer installation and commissioning services in the UK, as they are based in Spain. This step is essential to comply with UK regulations before operating such equipment. It would be helpful if this was made clearer during the ordering process.
Reply from Quirumed.com
HI Yahya Many thanks for the review on the company!
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D. P.
25 Apr 2025
Verified reviewFairly easy to order and keep track of, I was kept informed all the way through.
Reply from Quirumed.com
Hi David, Thank you for your feedback!
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T. T.
25 Apr 2025
Verified reviewVery bad, an unpleasant experience. I will not recommend anyone to shop from this site again.
Reply from Quirumed.com
Dear Prakash, We have passed a note to our Accounting department so that they can proceed to make the requested refund of €128 You will receive the refund in the same way you made the payment within a period of approximately 7 to 10 days. If your payment method was by bank transfer, you must send us directly to the e-mail: finance@quirumed.com, the certificate of the bank account in which you appear as the account holder, or failing that, a bank receipt showing the bank details and name of the owner. In the event that the account holder does not match your data, you must tell us in writing that you want the refund to be made to the indicated account, exempting QUIRUMED SLU from all responsibility, in the event that said account is not the correct one. VERY IMPORTANT: In the subject of the e-mail, you must only indicate the incident number 2893548 assigned for management. This being an essential requirement to process your refund. Please don't worry if you don't see the the money in your bank account straight away, the refund may take a few days to be effective because it involves different banking entities or international transfers. These are some cases: 3-4 more days in case of national transfer 4-5 more days in case of international transfer At the end of the month in case of credit cards If you have any questions or queries, respond to this email. Kind Regards Departamento de Post-venta & CalidadAfter-Sales, & Quality Department 0034 963 05 21 62
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H. D.
10 Apr 2025
Verified reviewGreat sturdy bed, perfect for all my beauty treatments. Highly recommend. Thank you.
Reply from Quirumed.com
Thank you so much for your feedback Helen!
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A. R.
3 Apr 2025
Verified reviewGood quality product with reasonable price and prompt timely delivery
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M. K.
3 Apr 2025
Verified reviewExcellent customer service, , although order delayed due to customs, Niel kept us fully informed all the way at the Aberdeen office, highly recommended
Reply from Quirumed.com
Hello, Thank you so much for your valuable feedback! Warm regards, The Quirumed Team
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E. G.
24 Mar 2025
Verified reviewI consider the Customer service of Quirumed to have been first class with this transaction. My overall shopping experience has been extremely positive. I would most definitely purchase from Quirumed again and would recommend them in an instant. The products were professionally packaged and reached me entirely intact. Thank you for your service.
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M. K.
10 Mar 2025
Verified reviewVery good spa bed
Reply from Quirumed.com
Thankyou Marharyta!
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P. P.
10 Mar 2025
Verified reviewVery good quality, we have 2nd bed both are very good. We are very happy with quirumed .com
Reply from Quirumed.com
Thankyou Prince!
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G. S.
10 Mar 2025
Verified reviewMisselling practices and then ignore to deal with the query when raised. Beware, you will be hit with huge import taxes which they dont mention anywhere during the buying process. Only in tiny T&C's somewhere.
Reply from Quirumed.com
Dear Gurmeet To confirm Quirumed is based in Valencia spain, If an item doesn´t have this label then it is sent from Valencia Spain and puts 6-8 days., For these orders we don´t charge VAT on the order and the VAT is paid will need paid in the form of customs taxes which is approximately 20-25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/ This information can be found on the website, please check he links below. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information Thankyou for your patience during the proces and we apologise for the inconvenience caused.
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P. H.
10 Mar 2025
Verified reviewStill not received my item
Reply from Quirumed.com
Dear Paul We have been informed thart your order is being returned to us by the transport company as they did not have any contact from you regarding the customs clearance. Did you get any phone calls for them or emails asking for information to make the customs clearance? https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=501027764_501023773 - 455559563 Can you confirm if you would like for us to send the order out again or would you like us to refund the money?
Reply from P. H.
I had no contact from anybody and I am going on holiday the 4th of March so Best off sending a refund as I will not receive the battery before then unless you can guarantee I will
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P. P.
21 Feb 2025
Verified reviewThe products could have been amazing but half of it arrived broken. Because of the policy saying I need to let them know about any damage within 24 hours I have no hope to get a refund or get sent a new product, even though I’m in the middle of opening my own studio and it’s a pure worksite there was no way I could open the parcels within 24 hours. The quality was poor and I had to do some DIY fix to try to fix the drawers from the workstation and glue the attach from the to towel dispenser so I can put it on the wall. Very disappointing.
Reply from Quirumed.com
Pauline The reason is that we only have a certain amount of time to claim against the transport agency and so it is written clearly in our terms and conditions that you to contact us hence you need to quick inspection once the goods arrive. https://www.quirumed.com/uk/faq/what-do-i-do-when-i-receive-my-order/ Please open an aftersales form on our website and we will see if there is a solution.
Reply from P. P.
Okay thank you will do !
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A. D.
21 Feb 2025
Verified reviewExcellent product and arrived very quickly
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