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Review Summary
Pyrex is often described as practical and reliable, with customers praising fast delivery, easy ordering, and good customer service when something arrived damaged or broken. Several reviews also mention dishes and lids that fit well, are easy to clean, and are useful for cooking, freezing, storing, and air fryer use.
Delivery
"Excellent product. The handle makes it easy to lift it out from the air fryer. Fast delivery. Securely packaged, no excess packaging."
"I was very impressed with how easy it was to navigate and place an order on the web site, also the speed in which I received my order, I would…"
I was very impressed with how easy it was to navigate and place an order on the web site, also the speed in which I received my order, I would recommend to anyone.
"Good quality, and arrived quickly. The dish handles the heat really well"
Digital experience
"Very pleased with both the Pyrex Casseroles. Very well wrapped. Site easy to navigate and clear instructions."
"Easy to navigate the website, product details clearly given with costs."
"Easy to use website, quick delivery."
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A. A.
19 Jan 2023
Verified reviewWe received the order. It was well packaged, but one of the dishes was damaged We sent an email with a photo showing the damage, requesting a replacement. However, 4 days later, we are still waiting for an actual response.
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A. A.
19 Jan 2023
Verified reviewMy order has not arrived - days after the expected delivery. I thought I would good direct rather than through a popular retail site. Lesson learnt.
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A. A.
19 Jan 2023
Verified reviewThe site is very easy to use and the order was despatched quickly. The delivery was slow and disorganised though and I had to chase DHL for updates. The products are as expected of Pyrex: of good quality and robust.
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A. A.
18 Jan 2023
Verified reviewEasy to order from, and lots of choice
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A. A.
18 Jan 2023
Verified reviewSpeedy delivery byDHL
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A. A.
18 Jan 2023
Verified reviewGood item, was bigger than I evisioned but not to big for job. Feels quality product, impressed. Delivery reasonable too over Xmas new year period.
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A. A.
18 Jan 2023
Verified reviewEverything really straightforward and the delivery came really quickly
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A. A.
18 Jan 2023
Verified reviewI ordered 4 dishes. One arrived in pieces. I have written twice to Pyrex asking for them to address the matter but they have failed to respond. So far, very poor after-sales experience. Not what I expected from a ‘reputable’ company.
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A. A.
18 Jan 2023
Verified reviewVery happy that I found the direct ordering. They arrived fast, well wrapped too...Thank you.
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A. A.
11 Jan 2023
Verified reviewQuality product, very well packaged.
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A. A.
11 Jan 2023
Verified reviewIt’s a great dish I bought for making Tarte Tatin
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A. A.
11 Jan 2023
Verified reviewVery pleased with my order. I have been using the dishes/bowls in my new microwave and have been impressed with the results.
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A. A.
11 Jan 2023
Verified reviewSite was easy to navigate, delivery was quick and simple.
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A. A.
9 Jan 2023
Verified reviewExcellent quality
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A. A.
5 Jan 2023
Verified reviewExcellent
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A. A.
5 Jan 2023
Verified reviewProduct as expected from Pyrex delivery charge and time a little excessive
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A. A.
5 Jan 2023
Verified reviewArrived much sooner than expected, well wrapped.
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A. A.
5 Jan 2023
Verified reviewShockingly poor. Product broken & ability to return seems impossible. No response to email & no contact number. Customer service in the gutter.
Reply from Pyrex.co.uk
Dear Kevin, We are sorry for this incident, do not hesitate to contact us via our contact form located at the bottom of the page of our site, we will do our best to answer your question. We invite you to make a return request, following the steps below: 1 – Either from your customer profile (if you have created one), click on the relevant order and then on "Return an article" 2 – If you have not created an account, then go scroll to the bottom of the website where you will find a link to "Return policy" Your's sincerely, The Pyrex Team
Reply from Pyrex.co.uk
We invite you to make a return request, following the steps below: 1 – Either from your customer profile (if you have created one), click on the relevant order and then on "Return an article" 2 – If you have not created an account, then go scroll to the bottom of the website where you will find a link to "Return policy"
Reply from A. A.
I could not return the broken item as your system was not working. I ordered this for my 84 year old mother. I live in the USA & have now returned there after the Christmas holiday. Therefore please provide me with a refund…I had to throw out the broken item rather than leave with my mother to deal with. Thanks
Show exchanges Hide exchanges -
A. A.
5 Jan 2023
Verified reviewWhat a great product and good price price
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A. A.
28 Dec 2022
Verified reviewQuick delivery, excellent product
Reviews displayed in chronological order
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