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Review Summary
PalaisdesThes stands out for tea quality, with customers describing aromatic, fine, and delicious teas that feel carefully selected. Buying online is also reported as simple, with fast delivery and neatly packed orders making the experience smooth from start to finish.
Delivery
"Delicious tea and received my package very quickly. High"
"The website is a bit slow to load. The delivery was as expected. The teas are divine!"
"Palais des Thes customer service is amazing, tracked the delivery, proactively resolved the issues with the delivery company."
Digital experience
"Delicious tea easy website"
"High quality trás, great experience with online buys. Very speedy delivery."
"The best teas and a very easy to navigate website. Prompt delivery times mean an overall great experience"
Responsiveness
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
"Fantastic service, very patient and friendly."
"Very good, a perfect, meticulous and attentive service. I would recommend it!"
Team expertise
"Zeer goede service."
"The site, the company is amazing, so many different types of real tea. The delivery guy was nice and decent, no complaits there."
"Excellent quality teas and great customer service."
Choice
"Fantastic quality and variety of products and an exquisite customer service."
"Very good explanations and descriptions for all items, easy to browse and choose your favourites"
"super easy, user friendly shopping with! And great idea for the option to choose sample of other tea."
Friendliness & courtesy
"very good service always helpful & great teas"
"Fast and friendly service."
"An amazing store and and amazing service."
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A. A.
27 Nov 2023
Verified reviewGreat customer service. They are very professional and 100% reliable.
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A. A.
27 Nov 2023
Verified reviewExcelent!
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A. A.
27 Nov 2023
Verified reviewI bought myself a Christmas set and also an advent to send friends. Unpacking my delivery from Palais des Thes was one of the loveliest unpacking experiences I ever knew - so many bonuses and gifts, sets have beautiful design which filled me with excitement. It also smells superb. I would highly recommend and would also come back for more
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A. A.
27 Nov 2023
Verified reviewFaster than I expected. Products well packed. Clear information about delivery.
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A. A.
27 Nov 2023
Verified reviewHassle free
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A. A.
24 Nov 2023
Verified reviewWonderful tea brands and quick delivery
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A. A.
23 Nov 2023
Verified reviewAddresses in Japan are written in order from the largest area to the smallest area. The order is country name, prefecture, city, town, and street address. In the case of mail from a foreign country, the reverse order of address, town, city, prefecture, and country is also acceptable. However, it appears that there are no rules regarding the handling of address data on your website. Input, display, and label printing are not unified. I would like address handling for Japan to be the same as for the US.
Reply from Palaisdesthes.com
Hello, thank you for taking the time to give us your opinion. Your comments regarding delivery details are valuable and we will take care to forward them to the relevant department. Have a pleasant day, Alex.
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A. A.
22 Nov 2023
Verified reviewNice portal
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A. A.
18 Nov 2023
Verified reviewVery good website and correct delivery
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A. A.
18 Nov 2023
Verified reviewFor delivery I had to take 1 star down, because the quality of packaging was worse than usually. The box had just one layer of not well sticking tape on, the package was partially open and damaged (but nothing missing). Definitely not robust enough for international transport...
Reply from Palaisdesthes.com
Dear customer, we would like to thank you for taking the time to write a review of your experience. We are very sorry that your package arrived damaged. Our teams pack the parcels with care but it can happen that they are damaged during transport. We will immediately notify the department in charge so that this does not happen again. Have a nice day ! Lea
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A. A.
18 Nov 2023
Verified reviewGoed
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A. A.
17 Nov 2023
Verified reviewThe third time we buy, nice presents, the finest and highest quality tea! We loved it from the first try when visiting Disneyland in 2022. Since then, we are the customers :)
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A. A.
17 Nov 2023
Verified reviewDelicious tea and shipped very fast
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A. A.
16 Nov 2023
Verified reviewEverything went well, thank you
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A. A.
16 Nov 2023
Verified reviewGreat experience
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A. A.
16 Nov 2023
Verified reviewI am very pleased with my order of grand cru green and white tea, origin from China and the other from Nepal, 50 g and 100 g.
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A. A.
15 Nov 2023
Verified reviewIt was quick! From Paris to Stockholm in a few days
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A. A.
15 Nov 2023
Verified reviewThe best tea experience I have had so far. The quality of the teas is amazing, the customer service is excellent and delivery process is quick and smooth. I definitely recommend Palais de Thés’ teas to anyone who appreciates having the best quality teas in the market, very rich in flavour.
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A. A.
15 Nov 2023
Verified reviewFast delivery, easy order
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A. A.
15 Nov 2023
Verified reviewI absolutely love the tea. But a couple things have got me a bit sad. 1st I couldn't use my discount voucher bc of an system mistake. 2nd The delivery sometimes it's not the best as I'm not sure when it's going to be delivered or theres no option to choose a day since I'm out of gome to work from 7am to 8pm. Its always a struggle to try and have someone to receive the package.
Reply from Palaisdesthes.com
Hello, thank you for taking the time to write a review of your experience. We are truly sorry that your experience did not meet your expectations, and are forwarding your precious remarks to the relevant department. Have a great day, Alex.
Reviews displayed in chronological order
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