Reviews for Onepark.co

Total: 6 901 reviews since 20/12/2020

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4.3

Based on 1 107 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

408 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
23 Feb 2022
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It is a little bit confusing when you don’t know the city.
Experience from: 12 Feb 2022
A. A.
23 Feb 2022
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The service was and is great!
Experience from: 10 Feb 2022
A. A.
23 Feb 2022
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the navigation to the site was pretty easy with the use of Google maps. Clear instructions in the mail.
Experience from: 11 Feb 2022
A. A.
23 Feb 2022
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very straighforward
Experience from: 11 Feb 2022
A. A.
22 Feb 2022
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Sad Situatuon. No Connection with the Mobil Phone down in the Parking Undergraound. So that means no Pin to enter the Parking Lot. we took a normal Ticket and payed double. Next time without Onepark.
Experience from: 29 Jan 2022
Reply from Onepark.co

Dear client, thank you for your comment and we are sorry to hear that you had to pay again on-site. One of our agents has sent you an email in order for you to send us the ticket. Once we have a respond we can study your case. Furthermore, in situations like this we recommend to call the interphone or to take a ticket and to go to the reception in order to show the ticket and the confirmation email.
A. A.
16 Feb 2022
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Easy to book
Experience from: 13 Apr 2022
A. A.
16 Feb 2022
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Excellent service
Experience from: 11 Apr 2022
A. A.
16 Feb 2022
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Rapide et commode pour laisser son véhicule quelques jours en sécurité
Experience from: 11 Feb 2022
A. A.
16 Feb 2022
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Good place to leave safe you car
Experience from: 12 Feb 2022
A. A.
16 Feb 2022
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Easy to find,well greeted and looked after
Experience from: 11 Mar 2022
A. A.
16 Feb 2022
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Great, very smooth.
Experience from: 10 Feb 2022
A. A.
16 Feb 2022
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A l'arrivée, l'accès aux places onepark est bien indiqué. Nous avions un Dacia Dokker avec un attelage vélos et aucun problème pour se garer les places sont grandes. Nous sommes sortis avec les vélos par l'accès voiture ce qui a annulé l'abonnement. Nous avons contactés la société et le problème a été résolu immédiatement. Au top pour se garer dans Paris
Experience from: 3 Feb 2022
A. A.
16 Feb 2022
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I am very happy with the services of onepark. Quick response, very helpful.
Experience from: 13 Feb 2022
A. A.
16 Feb 2022
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The parking at gare Nîmes Pont du Gard is very expensive ! Also, I was not able to reserve and pay the parking by mobile app. There is no indication of how I can select the language on the mobile app
Experience from: 8 Feb 2022
Reply from Onepark.co

Dear client, thank you for your comment. We are sorry that you weren't satisfied with our app's functionality. Our developer team is still working on the app's features and stability. We appreciate the feedback. The display language depends on the language of your mobile phone. It is not possible right now to change it within the app. For your next booking we invite you to contact us in order to help you finding a parking for you.
A. A.
16 Feb 2022
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I was unable to book at one of the partner parking sites, which was a bit confusing. I eventually looked further down the list and found another site that was actually cheaper, so it worked out well in the end.
Experience from: 14 Apr 2022
A. A.
16 Feb 2022
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I have used this car park before and it was easy to book and use
Experience from: 11 Jun 2022
A. A.
16 Feb 2022
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Its ok.
Experience from: 14 Feb 2022
A. A.
16 Feb 2022
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Simple booking process and easy to access car park
Experience from: 21 Feb 2022
A. A.
16 Feb 2022
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Easy to find a parking at good price.
Experience from: 17 Feb 2022
A. A.
11 Feb 2022
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easy & simple
Experience from: 7 Feb 2022