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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
"Very easy to book and use."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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A. A.
31 Mar 2022
Verified reviewReservation faite avec facilitée pour une place de parking sur Lyon.
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A. A.
31 Mar 2022
Verified reviewVery kind and helpful assistance
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A. A.
31 Mar 2022
Verified reviewEasy to book.
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A. A.
31 Mar 2022
Verified reviewVery easy to use
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A. A.
31 Mar 2022
Verified reviewBooking was very easy, I’m hoping the whole parking process works just as well
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A. A.
31 Mar 2022
Verified reviewEasy booking process with a clear description.
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A. A.
31 Mar 2022
Verified reviewBest
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A. A.
31 Mar 2022
Verified reviewGood website
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A. A.
31 Mar 2022
Verified reviewVery good for the value
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A. A.
31 Mar 2022
Verified reviewHad a reservation but barrier won’t opened
Reply from Onepark.co
Dear client, thank you for your comment. We are sorry for any inconvenience this situation may have caused. In order to understand what happened exactly we have sent you an email asking you further questions. As soon as we have received an answer we will forward the information to the corresponding department who will take care of it.
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A. A.
31 Mar 2022
Verified reviewThe car park was hard to find, the entrance informing you it’s one park non existent. No one engaged with us of told us where we could park.
Reply from Onepark.co
Dear client, thank you for your comment and we would like to apologize for the inconvenience. In order to study your case we have sent you an email. Please do not hesitate to contact us for further questions.
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A. A.
31 Mar 2022
Verified reviewThe pick up was on time. The driver was polite and very nice. They get your car ready so you can leave fast.
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A. A.
31 Mar 2022
Verified reviewThe good thing is that they answered rather quick. I had a problem with paying which was because of the strong security of my bank. So I had to change the payment through another bank account. It would be helpful to be able to pay via PayPal in case the bank account doesn't work for whichever reasons. So I could manage it. But an alternative to a credit / debit card would be nice. Now we will see how it works..... Thank you
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A. A.
31 Mar 2022
Verified reviewGreat location and price, spaces a little tight
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A. A.
29 Mar 2022
Verified reviewIt was easy to make an account and make a reservation for a parking space in Milan. However, we will travel with a rented car, so I could not fill in the required information. I filled in our own car (comparable in size) and will change the information when it is available. It would be helpful to give the customer the option to choose: rental car, approx. model. Or the option to fill this in later.
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A. A.
29 Mar 2022
Verified reviewAll are great!
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A. A.
29 Mar 2022
Verified reviewEverything was correct
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A. A.
29 Mar 2022
Verified reviewQuick, clear and well priced. It is important to have no problems at 0500hrs!
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A. A.
29 Mar 2022
Verified reviewIn biarritz in the park where I booked the personnel was not aware at all of the procedure of the guests booking with one park. They didn’t recognize my booking and I had to pay the ticket plus the payment I made with you, I paid twice. The personnel spoke only French not another language at all so it was impossible to explain them.
Reply from Onepark.co
Dear client, thank you for your email and we are very sorry that you had to pay again at the car park. One of our agents has sent you an email in order to receive more information about what happened. Once we have all information we will study your case. Thank you for trusting in Onepark.
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A. A.
29 Mar 2022
Verified reviewI’m not French, so a little worried at first, but your webpage was also in English, so it was very, very easy. Took a few minutes to do online, which will make my experience at the station a lot simpler.
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