Reviews for Onepark.co

Total: 6 901 reviews since 20/12/2020

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4.3

Based on 1 107 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

408 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
14 Apr 2022
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There was definitely a space available as was promised. However, the spaces were way too small. I had literally only an inch to spare and couldn’t open my door.
Experience from: 1 Apr 2022
A. A.
14 Apr 2022
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Good price for money
Experience from: 8 Apr 2022
A. A.
14 Apr 2022
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Quick and good experience
Experience from: 12 Apr 2022
A. A.
14 Apr 2022
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5*.
Experience from: 6 Apr 2022
A. A.
14 Apr 2022
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Easy to use, exactly what it should do
Experience from: 2 Apr 2022
A. A.
14 Apr 2022
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Helpful We were 20 minutes late to collect car and staff enabled us to pay extra 1.45E to exit the car park. It was a safe car park
Experience from: 3 Apr 2022
A. A.
14 Apr 2022
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The coverage at my location was poor but once I connected to Onepark all was clear & efficient
Experience from: 13 Apr 2022
A. A.
14 Apr 2022
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Easy to book and simple to enter with clear instruction sent on the day
Experience from: 9 Apr 2022
A. A.
10 Apr 2022
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So easy! All the information is very useful before arriving. And scanning the QR code at the car park is easy and hassle free.
Experience from: 3 Apr 2022
A. A.
10 Apr 2022
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App worked great -- no issues
Experience from: 3 Apr 2022
A. A.
10 Apr 2022
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The booking experience was straightforward and easy
Experience from: 31 Mar 2022
A. A.
10 Apr 2022
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Very easy to book, although the promised discount code was not valid
Experience from: 9 Apr 2022
A. A.
10 Apr 2022
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Nothing to say. Prefect
Experience from: 4 Apr 2022
A. A.
10 Apr 2022
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Good
Experience from: 1 Apr 2022
A. A.
10 Apr 2022
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Website is very user friendly and it was easy to make the booking and pay for it.
Experience from: 4 Apr 2022
A. A.
10 Apr 2022
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Dirty, stinky, no signs…
Experience from: 28 Mar 2022
Reply from Onepark.co

Dear client, thank you for your comment. We are sorry to read that your experience at the car park did not meet your expectations. Onepark is a European online parking reservation platform. Our company does not act as owner or operator of the car parks offered on our website. Measuring the quality of the service offered by the car parks present on our website is an essential element for Onepark: we therefore immediately inform the Quality Department of your complaint. Please do not hesitate to contact us for further information.
A. A.
4 Apr 2022
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It has been a easy and satisfying booking experience.
Experience from: 13 Jul 2022
A. A.
4 Apr 2022
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First time I have used the service, easy to book.
Experience from: 14 Apr 2022
A. A.
4 Apr 2022
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Easy, cheap and correct.
Experience from: 4 Apr 2022
A. A.
4 Apr 2022
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Always a problem-free transaction
Experience from: 20 Apr 2022