Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 114 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

409 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

2 ★

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5 ★

A. A.
26 Jul 2022
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Clear and simple!
Experience from: 22 Jul 2022
A. A.
26 Jul 2022
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Very easy to make a booking online and directions to car park very helpful staff in pay booth as I’d exceeded my booking they helped with extra payment extremely helpful ,lots of smiles too 😁 I will definitely use again
Experience from: 21 Jul 2022
A. A.
26 Jul 2022
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Efficient parking
Experience from: 15 Jul 2022
A. A.
26 Jul 2022
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Good serwis
Experience from: 9 Aug 2022
A. A.
26 Jul 2022
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Easy
Experience from: 24 Jul 2022
A. A.
26 Jul 2022
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Verry safe parking
Experience from: 18 Jul 2022
A. A.
26 Jul 2022
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The maximum height was set to 2,20 m on the website. In reality we were met with a 1,90 m sign and a lowhanging beamer. The 2,20 m height was crucial to us, and there are no real alternatives in Grenoble on a saturday in july! This left us in VERY stressing situation. There is no emergency phonenumber or any other possibie way to get in contact with Onepark in a situation like this. Furthermore the sign/name on the car-park did not match the name on the booking, as in no matching words at all! Completely hopeless experience. NEVER AGAIN!!!
Experience from: 16 Jul 2022
A. A.
26 Jul 2022
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Easy to navigate
Experience from: 8 Aug 2022
A. A.
26 Jul 2022
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Service hyper pratique pour un parking à prix correct à Paris
Experience from: 15 Jul 2022
A. A.
26 Jul 2022
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Very easy to sort out.
Experience from: 20 Aug 2022
A. A.
26 Jul 2022
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I HAVE NOT USED THEM YET ONLY BOOKED FOR PARKING IN 2 MONTHS TIME
Experience from: 10 Sept 2022
A. A.
26 Jul 2022
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On time pick-up and delivery
Experience from: 25 Jun 2022
A. A.
25 Jul 2022
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Only French language on the screen when entering the code at the entry. Therefore, I didn’t understand if the code was accepted or declined. I expected the ticket to jump out automatically, so I wasn’t sure if I need to press the button after entering the code. This was a dilemma because if the code was not accepted and I press the button for the ticket, I might get the “normal” ticket, not the booked one. So I ended up exiting the garage right away and calling the customer support. This confusion would not have happened if the feedback on the screen would be displayed in the international iconography or language.
Experience from: 15 Jul 2022
A. A.
23 Jul 2022
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Great service, no problem to cancel if plans change.
Experience from: 10 Aug 2022
A. A.
23 Jul 2022
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It was very easy to find a cheaper parking space.
Experience from: 16 Jul 2022
A. A.
23 Jul 2022
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Easy and flexibel booking.
Experience from: 22 Jul 2022
A. A.
23 Jul 2022
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ALL QUICK
Experience from: 31 Jul 2022
A. A.
23 Jul 2022
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Good
Experience from: 19 Jul 2022
A. A.
23 Jul 2022
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An absolute disgrace . The hotel at Angoulême was closed so had to park at a nearby public park at a cost of e50! I have spoken to one park who where unaware of this hotel’s problems. Several other people appeared to be in the same position . I expect a full refund and compensation for the cost now standing at in excess of e80
Experience from: 15 Jul 2022
A. A.
21 Jul 2022
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Easy to make a profile and good price for parking in Paris
Experience from: 13 Jul 2022