Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 114 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

409 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

2 ★

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5 ★

A. A.
14 Aug 2022
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Great Service
Experience from: 7 Aug 2022
A. A.
13 Aug 2022
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The problem was that it accepts only two types of cards
Experience from: 26 Aug 2022
A. A.
13 Aug 2022
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This underground car park is great - my only issue is that I could not figure out how to extend my reservation via the app. It should be more obvious how to do that.
Experience from: 4 Aug 2022
A. A.
13 Aug 2022
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Fast ans easy.
Experience from: 2 Aug 2022
A. A.
13 Aug 2022
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Totally easy and convinient
Experience from: 14 Sept 2022
A. A.
12 Aug 2022
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Clear instructions, cost overview, flexibility. Peace of mind.
Experience from: 31 Jul 2022
A. A.
12 Aug 2022
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I tried unsuccessfully to change my payment card.
Experience from: 5 Aug 2022
A. A.
12 Aug 2022
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Easy parking and very nice serves, friendly personel!
Experience from: 2 Aug 2022
A. A.
12 Aug 2022
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The service is not adapted for long-term rentals: they don't offer automatic renewal, you must compose 6 digits number to enter and leave a parking, a keyboard is located right next to the entrance, so you must get out of a car to compose the code. There're alternative services that have mobile apps to enter / leave a parking. Aren't we in the 21th century?
Experience from: 4 Aug 2022
A. A.
12 Aug 2022
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Good location, very easy to book and to pay, parking space is good
Experience from: 1 Aug 2022
A. A.
12 Aug 2022
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Pedestrian exit had no onepark keyboard and therefore was unaccessible. I have had to go to the car access and call customer service asking to open the gate for me since I couldn't use my code there or my booking would have ended. Getting back my car, pedestrian access had the onepark keyboard but would only allow me to enter a hall but no access to the stairs in order to go to the garage. So again I had to call and use the car access Other than that, it's been great parking close to the city center for that price
Experience from: 30 Jul 2022
A. A.
10 Aug 2022
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It was easy to get into, and also cheaper than other parking spots
Experience from: 3 Aug 2022
A. A.
10 Aug 2022
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Quick and easy. No hassle change of times. Perfect for busy and/or inexperienced people. Highly recommended.
Experience from: 5 Aug 2022
A. A.
10 Aug 2022
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The whole booking process was excellent
Experience from: 29 Jul 2022
A. A.
10 Aug 2022
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Car parking just where I needed it
Experience from: 30 Jul 2022
A. A.
10 Aug 2022
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Smooth
Experience from: 6 Aug 2022
A. A.
10 Aug 2022
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The information provided was accurate and the parking was convenient.
Experience from: 31 Jul 2022
A. A.
10 Aug 2022
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Always good price and efficient
Experience from: 4 Aug 2022
A. A.
10 Aug 2022
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Very easy to book. Reasonable price.
Experience from: 2 Aug 2022
A. A.
10 Aug 2022
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All was great, except for the confusing information about the logistics of parking. I was told that I needed to validate my ticket at a Aena counter once parked. But when I went there, the attendant told me everything was in order and I didn’t need validation. Conversely, I was not told to validate my ticket when getting out of the parking lot, and had to find a counter to do so before being able to exit the lot. In summary, clearer info about the procedure to follow would be great, especially for first time users.
Experience from: 29 Jul 2022