Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 114 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

409 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

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A. A.
17 Aug 2022
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User friendly website Clear instructions
Experience from: 22 Aug 2022
A. A.
17 Aug 2022
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Easy and afforadable
Experience from: 6 Aug 2022
A. A.
17 Aug 2022
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Super easy to use and amend when our plans changed
Experience from: 7 Aug 2022
A. A.
17 Aug 2022
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I had booked a spot at your affiliate parking lot by Naples Airport. I had done as instructed on the reservation, calling 20 minutes before valet parking. When I called, I was answered by a person who does not speak any English. Then I tried the alternate number and had the same issue of non ability to communicate. I had tracked down someone at the airport information desk who could speak both English and Italian. She informed me that I had to drive to a location that was approximately 6 kilometers away to the parking garage. This was completely contrary to the instructions on your website. The translator also informed me that I would have to use a taxi to return to the airport. With the time crunch to make my flight and park my car I had to use another parking lot located at the airport. Failure issues: English speaking representative not available for confirmation of arrival at airport The idea that I had to "drive" to a parking lot when the website said "airport valet service". Taking a taxi back to the airport after driving my car to the parking lot, when "airport valet service" was part of the agreement when I paid for the service. The stress to make alternative parking arrangements with little time to make my flight.
Experience from: 5 Aug 2022
A. A.
17 Aug 2022
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Makes life so much easier. I didn’t even need to get a ticket just lifts the barrier on my arrival and slightly discounted price.
Experience from: 9 Aug 2022
A. A.
17 Aug 2022
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Very fast booking.
Experience from: 17 Aug 2022
A. A.
17 Aug 2022
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The entrance to the car park was almost impossible to find and we could not find a space to park in once we were inside.
Experience from: 2 Aug 2022
A. A.
14 Aug 2022
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Easy and simple
Experience from: 10 Aug 2022
A. A.
14 Aug 2022
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Fast and easy 😁
Experience from: 19 Aug 2022
A. A.
14 Aug 2022
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Easy online booking service. Have been using you for the last four years. Excellent service & competitively priced.
Experience from: 7 Dec 2022
A. A.
14 Aug 2022
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No hassle either way very professional and a great price
Experience from: 18 Aug 2022
A. A.
14 Aug 2022
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Service and Parking were very good, but the App did not verify a verification of a change of booking.
Experience from: 4 Aug 2022
A. A.
14 Aug 2022
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Great value for money
Experience from: 9 Aug 2022
A. A.
14 Aug 2022
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The platform is easy to use and conditions are transparent. Confirmation of a driver was fast and generally the whole experience was good. Very good price value ratio
Experience from: 2 Aug 2022
A. A.
14 Aug 2022
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all went well
Experience from: 6 Aug 2022
A. A.
14 Aug 2022
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Good
Experience from: 2 Aug 2022
A. A.
14 Aug 2022
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Very straightforward and reliable.
Experience from: 3 Aug 2022
A. A.
14 Aug 2022
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Cheap compared to other places
Experience from: 2 Aug 2022
A. A.
14 Aug 2022
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Easy process, clear information
Experience from: 2 Aug 2022
A. A.
14 Aug 2022
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Fully manual cooking . Had to go to the booth to sort the ticket thing out Not competitive with local apps where everything is automatic I could have just arrived without booking No need for the app
Experience from: 6 Aug 2022