Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 114 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

409 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
30 Aug 2022
Verified review
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the only "but" is when checking out your website, after going through the different car parks in the area I will be staying at, after deciding which one was the most convenient, went through the process of booking dates, along with registering and payment method, thinking everything was done, did not receive any confirmation of the booking, I thought I had been had. However, after checking my credit card movements, there was not reason the suspect and being on a Sunday, I figured someone would contact me regarding this endeavour, which you did. With other car park competitors, everything was done almost immediately, with the corresponding email confirmation.
Experience from: 31 Aug 2022
A. A.
30 Aug 2022
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👍👍👍
Experience from: 18 Aug 2022
A. A.
30 Aug 2022
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The whole booking process was very easy, but finding the best location to park and general information on the map was lacking.
Experience from: 26 Aug 2022
A. A.
30 Aug 2022
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Great App
Experience from: 18 Aug 2022
A. A.
29 Aug 2022
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It was very easy and simple, the parking was safe, secure and easily accessible. However only thing I felt odd was the parking lot was not allotted, we need to park in the place whichever place is free for one park.
Experience from: 17 Aug 2022
A. A.
29 Aug 2022
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No confirmation email received, and card rejected (Stripe Error - insufficient funds - even though there is more than €1000.00 in the account).
Experience from: 30 Aug 2022
A. A.
29 Aug 2022
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Used onepark Paris several times without any problems. Would certainly recommend.
Experience from: 12 Dec 2022
A. A.
29 Aug 2022
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The system was a little awkward to set up initially and the car park attendant at our Barcelona car park didn't initially recognise our booking. Overall OK though.
Experience from: 12 Aug 2022
A. A.
26 Aug 2022
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It was honestly so great and the whole process was very smooth. Thank you soo much ❤️
Experience from: 15 Aug 2022
A. A.
26 Aug 2022
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Very easy to use and quick!
Experience from: 15 Aug 2022
A. A.
26 Aug 2022
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Excellent location
Experience from: 16 Aug 2022
A. A.
26 Aug 2022
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The email confirmation is different from my booking. Remember to double check.
Experience from: 16 Dec 2022
A. A.
26 Aug 2022
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Very good location and friendly staff. I recommend this place.
Experience from: 14 Aug 2022
A. A.
26 Aug 2022
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great
Experience from: 28 Aug 2022
A. A.
26 Aug 2022
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Perfect and extremely easy
Experience from: 15 Aug 2022
A. A.
26 Aug 2022
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Very good location and friendly staff. I recommend this place.
Experience from: 14 Aug 2022
A. A.
26 Aug 2022
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Super easy
Experience from: 30 Aug 2022
A. A.
26 Aug 2022
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Very easy step by step process. Excellent
Experience from: 2 Sept 2022
A. A.
24 Aug 2022
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Love this app. I found the right place with a good price. The information provided was clear and helpful.
Experience from: 12 Aug 2022
A. A.
24 Aug 2022
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Quick and Easy to use.
Experience from: 8 Oct 2022