Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 114 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

409 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

2 ★

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5 ★

A. A.
2 Sept 2022
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Collected and verified by Verified Reviews
Took all the stress out of our car travels around the south of France!
Experience from: 15 Sept 2022
A. A.
2 Sept 2022
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best location
Experience from: 24 Aug 2022
A. A.
2 Sept 2022
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Great service! Easy to navigate and quick response.
Experience from: 16 Sept 2022
A. A.
2 Sept 2022
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Easy to use and lots of options for parking
Experience from: 23 Aug 2022
A. A.
2 Sept 2022
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Good access for vehicles and also for pedestrians leaving and entering the car park , will certainly use again in Paris
Experience from: 23 Aug 2022
A. A.
2 Sept 2022
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Preciso e veloce
Experience from: 26 Aug 2022
A. A.
2 Sept 2022
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great
Experience from: 29 Aug 2022
A. A.
2 Sept 2022
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Really good
Experience from: 22 Aug 2022
A. A.
2 Sept 2022
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Easy to reserve a parking spot in advance!
Experience from: 24 Sept 2022
A. A.
2 Sept 2022
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It was all as expected
Experience from: 25 Aug 2022
A. A.
2 Sept 2022
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appreciate filter based on distance and a map
Experience from: 31 Aug 2022
A. A.
31 Aug 2022
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Ottimo servizio a buon prezzo!
Experience from: 18 Aug 2022
A. A.
31 Aug 2022
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Excellent customer service
Experience from: 24 Aug 2022
A. A.
31 Aug 2022
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Should be a bit more presence about the extra fee (15euros) i the customer are late at start or over time
Experience from: 25 Aug 2022
A. A.
31 Aug 2022
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ok!
Experience from: 3 Sept 2022
A. A.
31 Aug 2022
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One park
Experience from: 20 Aug 2022
A. A.
31 Aug 2022
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I could not get a proper information about the sizing of the parking spaces offered at the location. Hence I could not orient in due time for another facility. The parking places were very tight for an SUV although in the general presentation this type of vehicles were considered to fit in. Actually all the parking spots rented by onepark from the Hotel premises were the smallest and cramped ones ore near the infrastructural pipes that are limiting even more the parking space.
Experience from: 19 Aug 2022
A. A.
31 Aug 2022
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It took 3 attempts to take the payment from my bank despite there being adequate funds in the account. When I contacted customer services they told me to contact my bank but as I had used my card successfully that same morning, I knew it wasn't a problem with my card.
Experience from: 31 Aug 2022
A. A.
31 Aug 2022
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Easy to setup and use
Experience from: 28 Sept 2022
A. A.
31 Aug 2022
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ticketing system is mess, no card received and difficult to get out of parking (after calling help the guard opened up the door. To get back in again after driving out, again same problem, had to take a normal ticket because entering with code didn't worked out. I had to pass through the guard again to drive out the parking. The guard told me that there is already for a longtime (months) problems with receiving a ticket and with the entering/leaving code. So please Onepark do your job and repair it instead of having customers confronted with such problems. You know the solution!
Experience from: 18 Aug 2022