Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 114 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

409 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
17 Sept 2022
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Great
Experience from: 15 Sept 2022
A. A.
17 Sept 2022
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I entered the code when I left but the barrier didn’t open. I had to go back to the hotel reception to get an exit ticket.
Experience from: 6 Sept 2022
A. A.
17 Sept 2022
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Nice and clean website. Easy to find a spot and book it.
Experience from: 1 Oct 2022
A. A.
17 Sept 2022
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Smooth booking process
Experience from: 29 Sept 2022
A. A.
17 Sept 2022
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Excellent
Experience from: 5 Sept 2022
A. A.
16 Sept 2022
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We’ve booked Indigo Prado Perier in Marseille for our one-week holiday, thinking we should have a carefree parking spot. However, our license plate nr wasn’t recognized so we had to take a ticket every time we entered and had to call the help intercom when we wanted to exit. As the agent of the intercom mostly didn’t speak English, they hung up the phone and didn’t pick up again. Every time we wanted to exit the parking, it took almost 30 min to exit and onepark wasn’t able to assist us when we called the support nr. All in all, unsatisfied about this particular parking garage and onepark in not assisting us throughout this holiday.
Experience from: 4 Sept 2022
A. A.
16 Sept 2022
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Everything went as planned. Payed online, received my code per text and Email. Very easy and a fair price for the city centre.
Experience from: 8 Sept 2022
A. A.
14 Sept 2022
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good website, easy to navigate.
Experience from: 9 Sept 2022
A. A.
14 Sept 2022
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I made an online booking from 07h45 on 03rd Sept 2022 to 19h00 on 05th Sept 2022. I made the online payment and received the online confirmation. I arrived at 07h40 on 03rd Sept 2022 - entered the access code but the boom did not open. I then collected a ticket to gain entry. On my return trip 0n 05th Sept I had to pay the parking amount again. Online booking is confusing and at the end could be very expensive.
Experience from: 3 Sept 2022
A. A.
14 Sept 2022
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Simple and good value
Experience from: 31 Aug 2022
A. A.
11 Sept 2022
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Close the maine door at night or use pass code for in and out.
Experience from: 1 Sept 2022
A. A.
11 Sept 2022
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Fast booking and payment, very easy.
Experience from: 30 Sept 2022
A. A.
11 Sept 2022
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Easy to use website
Experience from: 7 Sept 2022
A. A.
11 Sept 2022
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Clean and non-cluttered website. Easy to understand the entire process and booking was seamless.
Experience from: 25 Sept 2022
A. A.
11 Sept 2022
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Easy
Experience from: 7 Sept 2022
A. A.
11 Sept 2022
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I have used the service a number of times and found it excellent
Experience from: 4 Oct 2022
A. A.
11 Sept 2022
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So easy and professional.
Experience from: 26 Sept 2022
A. A.
11 Sept 2022
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The booking service was easy and straightforward.
Experience from: 8 Sept 2022
A. A.
11 Sept 2022
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does what it says
Experience from: 3 Sept 2022
A. A.
11 Sept 2022
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It was very unclear how to enter and exit the parking. The hotel staff who constantly accesses the parking gave us information how to use the code but it didn’t work so we ended up paying double for the parking. Not cool!!!!
Experience from: 1 Sept 2022