Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
22 Apr 2023
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It’s always a bit tricky to find the search field. Ok after a few minutes of use, but that’s not really the point. The car park we found is very good value though which is maybe the point of using the site.
Experience from: 19 Apr 2023
A. A.
21 Apr 2023
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Decent parking and easy to find
Experience from: 11 Apr 2023
A. A.
21 Apr 2023
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The parking place is not reachable due to strike. But there was no information in the website
Experience from: 13 Apr 2023
A. A.
21 Apr 2023
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Using OnePark was a stressful experience. The car park controller person in the information booth had no knowledge of the booking, and did not know what to do with the email confirmation and I had to forward the OnePark email to the car park company. It was a different person each day and no one knew what to do. The language barrier made it difficult as our email was only in English too. I have a dreadful feeling that I will get fined in a few weeks as our car registration was printed on the ticket we had to get each time we arrived (it was a 3 day parking booking). We caused queues at the exit as the barrier would not go up, and I had to explain our booking into an intercom. They had no details of it. So very stressful for three days. Also minimum booking was 3 days (over 48hrs) whereas it was the same price just to turn up and pay which would have caused less anxiety.
Experience from: 11 Apr 2023
A. A.
20 Apr 2023
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It was very easy to change my dates,
Experience from: 29 Apr 2023
A. A.
20 Apr 2023
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1st time, no more experience
Experience from: 5 Apr 2023
A. A.
20 Apr 2023
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Servizio veloce ed efficiente
Experience from: 19 Apr 2023
A. A.
20 Apr 2023
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perfect!
Experience from: 12 Apr 2023
A. A.
20 Apr 2023
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To feel safe, I would prefer a paypal payment process!
Experience from: 17 Apr 2023
A. A.
17 Apr 2023
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Easy to book. If you stay later than originally planned, you pay for the extra hours stayed once you get back to your parking, so no stress if you’re running late or plans change. Easy to find and car park was safe and secure.
Experience from: 7 Apr 2023
A. A.
17 Apr 2023
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easy process, have yet to park but no issues so far.
Experience from: 13 Apr 2023
A. A.
17 Apr 2023
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The "book again" option in the iPhone app is useless as it does not allow modification of the date or time of the new booking.
Experience from: 14 Apr 2023
A. A.
17 Apr 2023
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I couldn’t extend my booking I tried many times I have made a new booing
Experience from: 9 Apr 2023
A. A.
17 Apr 2023
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This is not the first time I book parking near the CDG Airport via OnePark. Booking is smooth, conditions made clear and I trust the parking itself will work as promised -- as it did before. :)
Experience from: 15 Apr 2023
A. A.
17 Apr 2023
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Online booking was easy and gave a fair price. Hope the parking experience will be as good :)
Experience from: 10 Apr 2023
A. A.
17 Apr 2023
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I needed a spot for my electric charging vehicle. It was not well described how to find and book one.
Experience from: 6 Apr 2023
A. A.
17 Apr 2023
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very friendly staff
Experience from: 9 Apr 2023
A. A.
17 Apr 2023
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It was easy
Experience from: 9 Sept 2023
A. A.
17 Apr 2023
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xxx
Experience from: 9 Apr 2023
A. A.
17 Apr 2023
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Goedkope en makkelijke manier om in Parijs je autootje parkeren.
Experience from: 8 Apr 2023