Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
19 Jun 2023
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The response email was confusing and finding the password was not easy- without help from the hotel I could not have gotten in. The idea is good and workable but it needs to have a better user interface and experience
Experience from: 6 Jun 2023
A. A.
19 Jun 2023
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good easy to do
Experience from: 9 Jun 2023
A. A.
19 Jun 2023
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Really good
Experience from: 7 Jun 2023
A. A.
19 Jun 2023
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Easy to use
Experience from: 7 Oct 2023
A. A.
19 Jun 2023
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I will be back
Experience from: 8 Jun 2023
A. A.
19 Jun 2023
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Simple, quick.
Experience from: 30 Jun 2023
A. A.
19 Jun 2023
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sencillo y rápido
Experience from: 10 Jun 2023
A. A.
19 Jun 2023
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All OK
Experience from: 12 Jun 2023
A. A.
19 Jun 2023
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It would not verify my MasterCard so I had to use another card
Experience from: 9 Sept 2023
A. A.
18 Jun 2023
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Really clear online site, easy to explore the options and all the pricing and arrangements were very clear
Experience from: 7 Jun 2023
A. A.
18 Jun 2023
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There was no attendant. There were no parking spaces, and I had prepaid for 10 days! I parked my car next to the office, not in a space, but not blocking any cars. Perhaps 5 other cars were trying to figure out what to do. Total incompetence, never again. If there are any problems with my car when I return, I will sue Onepark…
Experience from: 9 Jun 2023
A. A.
18 Jun 2023
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This is the third time that I have used One Park and each time I have been completely satisfied.
Experience from: 11 Jun 2023
A. A.
18 Jun 2023
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great services
Experience from: 12 Jun 2023
A. A.
16 Jun 2023
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So far I’ve only made a future booking for parking but the process was easy. Only potential issue is that tho system says I can cancel to one hour before they have already charged me on my credit card. So IF I needed to cancel I hope they would refund me as quickly?!
Experience from: 14 Sept 2023
A. A.
16 Jun 2023
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Great locaton for Colleseum and Forio visits -5 minute walk.
Experience from: 4 Jun 2023
A. A.
16 Jun 2023
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Easy to use. I just had one issue with a car park that saw his attendant dissapear for one hour to eat in the evening leaving me and some other clients waiting... It was in Paris at the Louvre car park. Apart from that, all the other bookings were very smooth.
Experience from: 15 Jul 2023
A. A.
16 Jun 2023
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Very good service
Experience from: 9 Jun 2023
A. A.
16 Jun 2023
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Quick, easy and professional.
Experience from: 4 Jun 2023
A. A.
16 Jun 2023
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There is no mentioning of the environmental sticker you need to have to get into the city. We where surprised the extreme difficult process of purchasing the thing online and since there was no transportation from french into English it toke even longer. In short, we will never do this again !
Experience from: 5 Jun 2023
A. A.
14 Jun 2023
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Got to the Marriott to be told that the shuttle service was starting 1h30 later. Nothing was sais when I booked and I had to take a taxi to the terminal with the additional cost.
Experience from: 6 Jun 2023