Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

2 ★

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5 ★

A. A.
25 Aug 2023
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Very easy to book.
Experience from: 18 Aug 2023
A. A.
25 Aug 2023
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TUTTO PERFETTO!1
Experience from: 17 Aug 2023
A. A.
25 Aug 2023
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Any time again
Experience from: 29 Sept 2023
A. A.
25 Aug 2023
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Booking the parking was very simple. However the parking did not seem to recognise my car on the way out, and leaving the parking lot involved calling multiple people and I lost 20 minutes just trying to leave.
Experience from: 18 Aug 2023
A. A.
25 Aug 2023
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Clear directions, good price, central parking.
Experience from: 19 Aug 2023
A. A.
25 Aug 2023
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Good location, secured car park, and very easy transactions process, and good price. A happy customer.
Experience from: 18 Aug 2023
A. A.
25 Aug 2023
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Everything was clearly communicated beforehand and at the parking as well. Very happy
Experience from: 14 Aug 2023
A. A.
25 Aug 2023
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little expensive
Experience from: 14 Aug 2023
A. A.
25 Aug 2023
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It was good and covered parking
Experience from: 16 Aug 2023
A. A.
25 Aug 2023
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You don't know what a reassurance you guys are, for visiting "le rosbifs" like me. I took a chance, downloaded your App and I got what I was really concerned about and was extremely happy. You gave me multiple locations in France, in the area that I was staying where I could park my car in a wider and safer hotel car park. I do think that you should expand your website/App to like-minded foreigners entering France for the first time and needing to find somewhere secure that they can park. I expect a generous discount for next year's booking with the comments I have mentioned. Or 2 free reservations if I tell you who to appeal to, in the UK.
Experience from: 9 Aug 2023
A. A.
25 Aug 2023
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Didn’t receive a confirmation email of booking until 2 hours after the commencement of my parking. The booking process confirms that you need this, however was able to enter the parking area with just the PIN number from the booking on the app.
Experience from: 16 Aug 2023
A. A.
25 Aug 2023
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Easy and convenient
Experience from: 13 Aug 2023
A. A.
25 Aug 2023
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We parked at Ibis hotels garage, it was easy to go in and out. It is also nice to go out as a pedestrian through hotel's lobby.
Experience from: 14 Aug 2023
A. A.
25 Aug 2023
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good
Experience from: 14 Aug 2023
A. A.
24 Aug 2023
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Very convenient location and very clean parking and well organized.The attendants are very kind and helpful.
Experience from: 14 Aug 2023
A. A.
24 Aug 2023
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I tried to book yesterday but I didn't have the flight information. I have booked today and hope I am not booked in twice.
Experience from: 23 Aug 2023
A. A.
24 Aug 2023
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Everytime it worked out very good!
Experience from: 23 Aug 2023
A. A.
23 Aug 2023
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Very easy to book.
Experience from: 19 Aug 2023
A. A.
23 Aug 2023
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Easy enough to navigate
Experience from: 14 Sept 2023
A. A.
23 Aug 2023
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The fact that we can amend the car details up to one hour before arriving is fantastic as we have been able to book well in advance but won't know the actual car we will have until the day before as we are hiring one.
Experience from: 9 Sept 2023