Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

2 ★

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5 ★

A. A.
31 Oct 2023
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Closed parking with direct CDG airport train connectivity to all the terminals. Access code worked well. Recommended
Experience from: 24 Oct 2023
A. A.
31 Oct 2023
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Good. Recommended
Experience from: 21 Oct 2023
A. A.
31 Oct 2023
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Easy to access
Experience from: 23 Dec 2023
A. A.
31 Oct 2023
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Very easy search, and then booking, process. Seamless. Very good follow-up by email throughout the stay (maybe a little too much).
Experience from: 23 Oct 2023
A. A.
31 Oct 2023
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Very good! Best price
Experience from: 18 Oct 2023
A. A.
31 Oct 2023
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C'est tres facile
Experience from: 2 Nov 2023
A. A.
31 Oct 2023
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Professionnel
Experience from: 20 Oct 2023
A. A.
31 Oct 2023
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Safe parking and exactly opposite the train station which was ideal. The only issue is that we did not have the code to get in to the carpark. The instructions said to go to reception which was actually closed. Luckily, someone was passing by who gave us the code to get in.
Experience from: 21 Oct 2023
A. A.
29 Oct 2023
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The parking where I booked 2 hours of parking was closed when we gót there. I am disappointed.
Experience from: 23 Oct 2023
A. A.
29 Oct 2023
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Simple process to book and find a parking space using the app I have used onepark many times... Never had any difficulties.. Easy to find a parking space at the price within my budget Immediate confirmation and all the information you need to access and exit the carpark.. As well as directions... And of course peace of mind knowing parking is sorted before arriving
Experience from: 18 Oct 2023
A. A.
29 Oct 2023
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We don't understand why we couldn't verify our Credit Agricole Britline Visa cards on your system of payment. Our Natwest Card worked perfectly but somehow the Credit Agricole Visa card didn't work.
Experience from: 25 Nov 2023
A. A.
29 Oct 2023
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Great garage
Experience from: 17 Oct 2023
A. A.
29 Oct 2023
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Great parking easy and secure
Experience from: 20 Oct 2023
A. A.
29 Oct 2023
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Good value, friendly staff and a super efficient service
Experience from: 16 Dec 2023
A. A.
29 Oct 2023
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Good
Experience from: 19 Oct 2023
A. A.
29 Oct 2023
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Very easy to book and very clear instructions.
Experience from: 26 Oct 2023
A. A.
28 Oct 2023
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It was quick and easy
Experience from: 16 Oct 2023
A. A.
28 Oct 2023
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I booked a parking spot for two days and then when I left the garage after a day it blocked me from getting back into the garage. You pay for two days but once you leave the garage before the full two days you are blocked from getting back in… no mention in any way in the reservation and overall just a stupid customer scam
Experience from: 18 Oct 2023
A. A.
28 Oct 2023
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The location was good and easily accessible, but with that everything is said. We went down the parking garage and it starts with the floor. The confirmation says -1, but you have to park on floor -2. Then there are fences on the assigned parking spaces making it impossible to park, since they have to be opened with a key. I tried calling, but Onepark isn’t reachable on the weekends only on their emergency number which is provided in French once you call the regular number. I don’t understand any French so I could not make out what the phone number was and so I could not reach anyone and we were stuck in the garage for 45 minutes not knowing what to do. There isn’t anyone present at the parking garage, which was said on the website. We eventually found 1 assigned parking spot where we could park, but it was very thight so we were lucky we had a small car. Overall I don’t really recommend it.
Experience from: 14 Oct 2023
A. A.
28 Oct 2023
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All good, no issues
Experience from: 20 Oct 2023