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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
"Very easy to book and use."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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A. A.
12 Dec 2023
Verified reviewI would like to have an option to use Single-use virtual card to pay for my parking. For security reasons I like to use that kind of card when paying online and not to pay with my physical card.
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A. A.
12 Dec 2023
Verified reviewTop
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A. A.
12 Dec 2023
Verified reviewEverything straight forward - one niggle, entered discount code for new user and it didnt’t work
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A. A.
12 Dec 2023
Verified reviewGreat.
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A. A.
12 Dec 2023
Verified reviewas usual, the booking process was very transparent and easy
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A. A.
12 Dec 2023
Verified reviewGran servicio. Sin problemas para entrar en el parking del aeropuerto. Y la web funciona mejor que la de AENA
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A. A.
12 Dec 2023
Verified reviewI have no problem to book with Onepark website.
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A. A.
12 Dec 2023
Verified reviewExpet for rating no other comments
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A. A.
12 Dec 2023
Verified reviewJust wanted to change some times but ended up cancelling the booking by mistake.
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A. A.
12 Dec 2023
Verified reviewRepeat customer for parking at Zurich Airport. Shuttle bus has periods when it doesn't run, which is annoying but not the responsibility of OnePark
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A. A.
12 Dec 2023
Verified reviewFairly straight-forward, although it was necessary to register with Onepark before booking could be confirmed.
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A. A.
12 Dec 2023
Verified reviewGreat supports
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A. A.
12 Dec 2023
Verified reviewQuick, flexible and user friendly!
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A. A.
12 Dec 2023
Verified reviewWhen I booked I received a code from you and assumed that this was for entry into the carpark. When we go there I did not know what to do with the code and I put the registration into the pay metre and it gave me a ticket which had no exit time or payment on it. I was now late for my train. I spent the whole day worrying that I would come back to a fine or worse a clamp on my car or my car towed away. It ruined my day. Your instructions are not clear enough and should be improved. Quand j'ai réservé, j'ai reçu un code de votre part et j'ai supposé que c'était pour entrer dans le parking. Lorsque nous sommes arrivés, je ne savais pas quoi faire avec le code et j'ai mis l'enregistrement dans le compteur et il m'a donné un ticket qui n'avait pas d'heure de sortie ou de paiement. J'étais donc en retard pour mon train. J'ai passé toute la journée à m'inquiéter de devoir payer une amende ou, pire encore, de voir ma voiture immobilisée ou remorquée. Cela a gâché ma journée. Vos instructions ne sont pas assez claires et devraient être améliorées. Traduit avec DeepL.com (version gratuite)
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A. A.
12 Dec 2023
Verified reviewEasy to use.
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A. A.
12 Dec 2023
Verified reviewEasy to book, easy to use, great location.
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A. A.
12 Dec 2023
Verified reviewEasy , quick
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A. A.
12 Dec 2023
Verified review1. I used two parking Lots, and the cameras of both parking lots did not recognize my plate number. It caused very inconvenient situations and wasted time. 2. I use it for business and private purposes, so I need to pay with two different credit cards. However, the system allows only one card registration. It also causes an inconvenience when changing cards.
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A. A.
12 Dec 2023
Verified reviewThe online page does not work well.I put the wanted dates and checked 2 times,and i recived confirmation e mail with completly different time( starting from that moment). I called the number for contact, no one speaks english!!!! I do not recomment this parking
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A. A.
12 Dec 2023
Verified reviewVery easy not to see that the time/date drop down has moved and entered the wrong date.
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