Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
28 Dec 2023
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Cheap compare to others and its easy to make a reservation
Experience from: 31 Dec 2023
A. A.
28 Dec 2023
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Great..simple
Experience from: 21 Dec 2023
A. A.
28 Dec 2023
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Once I had an understanding of the valet service, the process of booking went OK. I did have one comment in that once the credit card (0€) had been validated, I was assuming the reservation had been made. In fact I had to go through a second step and confirm all the flights, car etc details. This could be made clearer up front.
Experience from: 27 Dec 2023
A. A.
28 Dec 2023
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Very easy tu use
Experience from: 23 Dec 2023
A. A.
28 Dec 2023
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It would be helpful if the parking hall had some Onepark logo outside to indicate where to go instead of only Parking 24h text.
Experience from: 21 Dec 2023
A. A.
28 Dec 2023
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Great secure car parking spot provided hassle free
Experience from: 16 Dec 2023
A. A.
28 Dec 2023
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Did what it said on the tin.
Experience from: 17 Dec 2023
A. A.
25 Dec 2023
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I booked ages ago or thought I had , just realised I hadn’t had a confirmation so just did it again
Experience from: 27 Dec 2023
A. A.
25 Dec 2023
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Very good
Experience from: 14 Dec 2023
A. A.
25 Dec 2023
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Via Aix-TGV parking site...easy to use!
Experience from: 23 Dec 2023
A. A.
25 Dec 2023
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Good but, for my car I should pick a surname and there was an example of „personal car“. (I’m from Germany and I booked in France) I don’t know what a car surname is a better example or explanation there would be good.
Experience from: 30 Dec 2023
A. A.
25 Dec 2023
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I have used Onepark several times now and won't hesitate to use them again. The online booking is easy to navigate, prices are reasonable, covered, secure parking.. When I have needed to extend my stay, there has been no problem at all with extending my parking
Experience from: 16 Dec 2023
A. A.
25 Dec 2023
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Great service!
Experience from: 23 Dec 2023
A. A.
25 Dec 2023
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Easy to do the reservation on line, but I am not able to validate the right entry date and time for a spot in Switzerland because I am staying outside of Europe . So I will need to modify my reservation when I will be back in Europe.
Experience from: 21 Jan 2024
A. A.
23 Dec 2023
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Bien merci
Experience from: 24 Mar 2024
A. A.
23 Dec 2023
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Overall Good and easy to do, , although I wanted to extend the time period and couldn't find this on the website, it seemed to be saying I had to cancel my order and then do it again, which as my car was already parked I didn't think made sense. A simple way to extend the time should be easier
Experience from: 12 Dec 2023
A. A.
23 Dec 2023
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VERY BAD SMAIL
Experience from: 9 Dec 2023
A. A.
18 Dec 2023
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OK but needed to input data twice
Experience from: 22 Dec 2023
A. A.
18 Dec 2023
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Very simple to choose an option, with transport links to the airport clearly explained. Let’s hope the car parking people themselves are just as good.
Experience from: 14 Dec 2023
A. A.
18 Dec 2023
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Easy and quick to use. One search good prices
Experience from: 15 Dec 2023