Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

77 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
18 Feb 2024
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The booking procedure was fast and easy. The price was very high. The overall safety in the parking seemed fine. For the first couple of entries/exits the automotive plate recognition system was not working so i had to call the personnel.
Experience from: 7 Feb 2024
A. A.
18 Feb 2024
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Tried to book using your app which didnt work properly. You need to review the ease of use of the app
Experience from: 12 Feb 2024
A. A.
18 Feb 2024
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I have used Onepark a number of times. The website / app is very clear and easy to use, as is the process of booking once a selection has been made. The instructions about how to access the chosen car park are clear and accurate.
Experience from: 8 Feb 2024
A. A.
18 Feb 2024
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Prenotazione facile e intuitiva, pagina ordinata e di facile consultazione. Migliorabile con ulteriori metodi di pagamento e scelta lingua.
Experience from: 22 Feb 2024
A. A.
17 Feb 2024
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Very easy to do. Please remind ‘idiots’ like me who have booked online and enter the car park when the entry barrier is permanently raised without getting a ticket, I was caught out on my last trip when I was late and in the momentary panic I didn’t stop to get a ticket!
Experience from: 18 Apr 2024
A. A.
17 Feb 2024
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It is great that we can leave our car in the car park of the hotel we have booked. Done this before and it worked very well.
Experience from: 21 Apr 2024
A. A.
16 Feb 2024
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Great reactivity
Experience from: 2 Feb 2024
A. A.
16 Feb 2024
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Je trouve anormal de devoir faire une réservation (et donc de donner toutes ces données personnelles pour un parking qui est toujours au 3/4 vide. Le prix de ce parking est prohibitif mais malheureusement il n’y a pas d’alternative sur la gare de Nîmes Pont du Gard
Experience from: 8 Feb 2024
A. A.
16 Feb 2024
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simple and easy to book
Experience from: 22 Feb 2024
A. A.
16 Feb 2024
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Great choice of car park locations near Geneva Airport which allows choice of cost v distance. Helpful team at OnePark and I will continue to use their booking services. Recommended
Experience from: 6 Feb 2024
A. A.
16 Feb 2024
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Clear and uncomplicated
Experience from: 9 Feb 2024
A. A.
8 Feb 2024
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VERY tight entrance, but the parking spot had enough space as advertised . Fortunately you drive in from a relatively quiet side street, so you can exit the car, put in the code and manouvre in without stressing about causing a traffic jam behind you.
Experience from: 27 Jan 2024
A. A.
8 Feb 2024
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PAYPAL?
Experience from: 9 Feb 2024
A. A.
8 Feb 2024
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Our last reservation at ACASA Hotel Parking stressed us so much. Our jumpstart kit was stolen from our car which we needed for jump start our old car after parked there for 3 weeks. We have to call our insurance to start our car and was delayed for our next appointment, plus I have to drag 8 languages and young children, rushed to the park house from airport to meet my husband who supposed to get the car and pick us up at airport. Of course that is not the ONEPARK's problem. Maybe ONEPARK could be kind and ask those private parking house to put up more cameras to secure the places and their customs, also not let the thief get away easily ?
Experience from: 28 Mar 2024
A. A.
7 Feb 2024
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quick, easy, good value
Experience from: 23 Jul 2024
A. A.
7 Feb 2024
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Very easy to use website.
Experience from: 15 May 2024
A. A.
7 Feb 2024
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Was the first time I used it. Positively surprised how easy it was.
Experience from: 6 Feb 2024
A. A.
6 Feb 2024
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Easy and efficient
Experience from: 31 Jan 2024
A. A.
6 Feb 2024
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the one stop shop for parking
Experience from: 5 Feb 2024
A. A.
6 Feb 2024
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ESTABAN ESPERANDO RAPIDO Y COMODO
Experience from: 2 Feb 2024