Reviews for Onepark.co

Total: 6 920 reviews since 20/12/2020

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4.3

Based on 1 122 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

407 reviews mention the digital experience, with 88% positive feedback.

"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

Delivery

77 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 91% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

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5 ★

A. A.
23 May 2024
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Todo perfecto Parking ancho facil acceder y excelente precio.
Experience from: 14 May 2024
A. A.
23 May 2024
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Car park was at a 5 min walk from the tram and there was no direct tram to the airport. I would suggest to improve the instructions on how to get to the airport from the car park. Entry/exit from the car park was smooth using the code provided and email communication before and after the use of the car park were good. Cost to get to the airport from the car park using public transport is 7 CHF each way per person so don’t forget to include this is cost as an alternative parking facility may work out cheaper overall.
Experience from: 6 May 2024
A. A.
23 May 2024
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Easy to book and clear info
Experience from: 7 Jul 2024
A. A.
23 May 2024
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BEST WEBSITE/APP, BEST PRICE!
Experience from: 30 Jun 2024
A. A.
23 May 2024
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Seamless booking experience. A bit mean your credit card is charged immediately with the booking. They could make it a reservation as well and charge you when actually used.
Experience from: 14 Jun 2024
A. A.
23 May 2024
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The car entrance address is wrong. There were enough free spaces. There were sufficient amount of signs showing the correct floor to park. The red/green light at the entrance were covered with plants, hard to see.
Experience from: 15 May 2024
A. A.
23 May 2024
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Very easy-to-use. Great customer service and support. I had made a mistake with booking using a non-existent email (typo). The deletion and refund of my payment was fixed in one day.
Experience from: 8 Nov 2024
A. A.
23 May 2024
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It would be better if there was numberplate recognition so I could just drive in without having to get a ticket afterwards
Experience from: 13 May 2024
A. A.
23 May 2024
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Works great for me!
Experience from: 14 May 2024
A. A.
23 May 2024
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all good
Experience from: 16 May 2024
A. A.
22 May 2024
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Easy to use website, reasonable rates, efficient.
Experience from: 30 May 2024
A. A.
22 May 2024
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The navigation are very easy
Experience from: 29 May 2024
A. A.
22 May 2024
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Plenty of excellent parking soluttions in particular for economical long-term.ideas.
Experience from: 25 Jun 2024
A. A.
22 May 2024
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Simple and easy to use interface.
Experience from: 9 May 2024
A. A.
21 May 2024
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Easy peasey
Experience from: 8 May 2024
A. A.
21 May 2024
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Easy and quick
Experience from: 3 Jun 2024
A. A.
21 May 2024
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Fast and easy to use
Experience from: 13 May 2024
A. A.
21 May 2024
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Smoothe and well working Website. Hope parking goes as well
Experience from: 17 May 2024
A. A.
21 May 2024
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Excellent service, friendly, professional and quick to act if there is an issue.
Experience from: 9 May 2024
A. A.
21 May 2024
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It's really and easy to use application. Very efficient and offers a lot of parking spaces around the areas I am looking for!
Experience from: 28 May 2024