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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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A. A.
25 Jun 2024
Verified reviewEverything good
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A. A.
25 Jun 2024
Verified reviewGreat parking, reasonable pricing. Parking places little bit too narrow though, so with bigger car more attention is needed.
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A. A.
20 Jun 2024
Verified reviewSo easy to use
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A. A.
20 Jun 2024
Verified reviewEasy booking, spacious parking. Low price. Only the procedure for getting the acces code could be simpler.
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A. A.
20 Jun 2024
Verified revieweverything was streight forward.
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A. A.
20 Jun 2024
Verified reviewInformation about the arealevel of reserved spot would hav been nice, if it is possible at all to secure this info in advance. Also, paypal as payment choice woud have been nice
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A. A.
20 Jun 2024
Verified reviewSimple and easy to use, the app gave me concise and clear information to make my booking which was simple to do
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A. A.
20 Jun 2024
Verified reviewEasy to navigate and reserve parking slot
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A. A.
20 Jun 2024
Verified reviewok!
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A. A.
20 Jun 2024
Verified reviewGreat service - will highly recommend!
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A. A.
20 Jun 2024
Verified reviewReservation process is always easy and fast.
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A. A.
20 Jun 2024
Verified reviewGood and clean car park near the Eiffel tower.
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A. A.
20 Jun 2024
Verified reviewThe parking was ok and the employees allowed to use their toilet. But I had to pay twice: - the first time during the online booking - the second, when I departed from the parking, as my car plates were not recognized and I was in too much hurry to argue with the parking staff.
Reply from Onepark.co
Hello Sergiy, We are very sorry to hear that you have had to pay again on site. Could you please write to us at customer.service@onepark.co with the car park ticket you paid for on site? We will proceed with the necessary verification and refund if necessary. Best regards, Margaux from Onepark
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A. A.
20 Jun 2024
Verified reviewEasy process for booking, parking and departure. Location (Mercure Moa) was secure and easily accessible.
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A. A.
20 Jun 2024
Verified reviewparking stond reeds te vol, auto's aan de kant waar geen parkeerplaatsen voorzien waren
Reply from Onepark.co
Hallo Luc, Het spijt ons erg om te horen dat je ter plaatse opnieuw moest betalen. Zou je ons kunnen schrijven op customer.service@onepark.co om uit te leggen wat er is gebeurd? We zullen de nodige controles uitvoeren. Met vriendelijke groeten, Margaux van Onepark
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A. A.
20 Jun 2024
Verified reviewEs hat alles Super geklappt. Gerne wieder
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A. A.
20 Jun 2024
Verified reviewRip off PIN code did not work I want a refund!!you suck
Reply from Onepark.co
Hello Roger, We are very sorry to hear that you have had to pay again on site. Could you please write to us at customer.service@onepark.co to explain what happened? We will make the necessary investigations. Best regards, Margaux from Onepark
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A. A.
20 Jun 2024
Verified reviewon Effie site no parking space available, on onepark site obviously there was parking space available. Confusing! But once booked everything worked very well, from the day I parked until my return and left the parking area.
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A. A.
19 Jun 2024
Verified reviewsaves a lot of time
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A. A.
19 Jun 2024
Verified reviewVery easy to use
Reviews displayed in chronological order
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