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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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A. A.
25 Jun 2024
Verified reviewSo far everything went simple and smooth. I hope it will be ok also at 3.8.
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A. A.
25 Jun 2024
Verified reviewAs always, booking and using the car park at the aéroport du sud Carcassonne were completely unproblematic. In addition, when I had a subsequent problem and couldn’t collect my car in time, Fabien at customer service was wonderfully efficient and could not have been more helpful.
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A. A.
25 Jun 2024
Verified reviewFor de moment, everything its ok
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A. A.
25 Jun 2024
Verified reviewSempre perfecte. Senzill i ràpid.
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A. A.
25 Jun 2024
Verified reviewWszystkie informacje klarownie przedstawione, nie wymagało poszukiwań.
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A. A.
25 Jun 2024
Verified reviewQuick and uncomplicated
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A. A.
25 Jun 2024
Verified reviewVEry ease each step!
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A. A.
25 Jun 2024
Verified reviewI've booked with you before and the process is very simple and works extremely well.
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A. A.
25 Jun 2024
Verified reviewVery easy to use
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A. A.
25 Jun 2024
Verified reviewGood service
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A. A.
25 Jun 2024
Verified reviewVery easy to register and book
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A. A.
25 Jun 2024
Verified reviewEasy to reserve, easy to pay. Good service
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A. A.
25 Jun 2024
Verified revieweasy parking close to airport
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A. A.
25 Jun 2024
Verified reviewIt was very easy to book
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A. A.
25 Jun 2024
Verified reviewEasy
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A. A.
25 Jun 2024
Verified reviewneeded to find parking near daughter's uni accommodation for picking up her and her belongings. website made it easy to find suitable neary-by parking. Arrival entry and exit instructions crystal clear. Parking itself was a hotelcar park so very clean, safe and secure, so I was able to load up car knowing the belongings would be safe and car park itself was immaculate, even had access to hotel toilet and cafe bar etc.
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A. A.
25 Jun 2024
Verified reviewFirst time to book this car park, much cheaper than main parking, reviews seem positive, I am hopeful.
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A. A.
25 Jun 2024
Verified reviewThe space that I paid for was inaccessible by car; there was construction from one side and bollards on the other. I was not able to use the space and I emailed customer service and have had no response and no refund. I am very unhappy with my experience.
Reply from Onepark.co
Hello Jennifer, We're sorry to see that your experience did not meet your expectation Onepark is a European online parking reservation platform. Our company is neither the owner nor the operator of the car parks offered on our site. We note that we have refunded your money. We will take the necessary steps to ensure that this does not happen again. We hope to be able to regain your trust. Best regards, Margaux
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A. A.
25 Jun 2024
Verified reviewGreat
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A. A.
25 Jun 2024
Verified reviewExcellent interface, amazed by the traceability (had to change hours of reservation), refund issued with no issue. Entering/exiting the parking was flawless.
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