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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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S. R.
27 Sept 2024
Verified reviewHad the parking booked one day ahead of time. The license plate was not recognized. I exited the car and manually entered the confirmation code (Booking ID:4225550 Car park name:INDIGO ALMA GEORGE V Public Car Park (Covered)). Queue started to build up, I manually entered the code once again and the machine gave me a ticket. Thus, I paid for the same parking twice... approximately 2 x 30 euros...
Reply from Onepark.co
Dear Sorin Radulescu, Thank you for your feedback on your Onepark experience. We would like to know more to better assist you. Please contact us at customer.service@onepark.co with the details of your experience. Together, let's find an appropriate solution and improve our services. Best regards, Loïs from Onepark
Reply from S. R.
Dear Onepark Team, I contacted customer service and apparently this is an easy fix. I would like to reconsider my rating, please. Thank you, Sorin R.
Reply from Onepark.co
Dear Sorin Radalescu, We are absolutely thrilled to hear that your case was resolved swiftly thanks to our dedicated customer service team! 🌟 At Onepark, we don’t just solve problems – we go above and beyond to ensure every experience with us is nothing short of amazing. Whether it’s finding the perfect parking spot or addressing any concern, we are always here with a smile and a solution. 😊 Thank you for trusting us, and we can’t wait to welcome you back for another flawless parking experience! 🚗✨ See you soon! Warmest regards, Loïs from Onepark
Show exchanges Hide exchanges -
A. B.
26 Sept 2024
Verified reviewEasy to find a car park and book.
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G. K.
26 Sept 2024
Verified reviewVery easy to use
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K. B.
26 Sept 2024
Verified reviewQuick response to my request, thank you.
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A. V.
26 Sept 2024
Verified reviewEverything perfect
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F. A.
26 Sept 2024
Verified reviewGreat place 5 🌟🌟🌟🌟🌟.
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A. D.
26 Sept 2024
Verified reviewDirty entrance of parking
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M. B.
26 Sept 2024
Verified reviewEasy to find parking near CDG. We used it last time and worked perfectly!
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C. N.
26 Sept 2024
Verified reviewEverything fine. We were a bit early, bur the hotel accepted us without additional cost.
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M. S.
26 Sept 2024
Verified reviewEasy to book, good prices, easy to find, correct and kind on the phone call. I'm very satisfied.
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B. B.
26 Sept 2024
Verified reviewEasy to use.
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D. B.
26 Sept 2024
Verified reviewKeeps defaulting to the wrong start time. Not in 24 hour format
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E. S.
26 Sept 2024
Verified reviewVery easy to understand the booking procedure and a great price
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D. B.
26 Sept 2024
Verified reviewSimple and spacious parking with natural shade from trees
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M. L.
26 Sept 2024
Verified reviewBest way to save on parking costs in Paris
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P. B.
26 Sept 2024
Verified revieweasy to navigate as English speaker
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J. D.
26 Sept 2024
Verified reviewToo expensive
Reply from Onepark.co
Hi Jacques, We sincerely thank you for your feedback. Your opinion is essential in helping us constantly improve our services. We would like to clarify that the rates displayed on our platform are set by the operators or owners of our partner parking facilities. Although we do not have direct control over these prices, we take pride in collaborating with partners who offer excellent value for money. We regularly negotiate with them to offer you the best possible options. At Onepark, our mission is to revolutionize your parking experience by making it simple, fast, and economical. We continuously invest in improving our technology and partnerships to provide you with an increasingly efficient service. We sincerely hope to have the pleasure of seeing you again soon on our platform for your future parking needs. Please don't hesitate to contact us if you have any other questions or suggestions. Best regards, Loïs from Onepark
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M. R.
26 Sept 2024
Verified reviewSimple booking process & clear communication
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G. K.
26 Sept 2024
Verified reviewExcellent service,easy to use.
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S. K.
26 Sept 2024
Verified revieweverything good
Reviews displayed in chronological order
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