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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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E. H.
1 Oct 2024
Verified reviewThe site kept booking me for 1 hour on the current day while wsnted long term parking (4days). I had to cancel the irrelevant bookings twice.
Reply from Onepark.co
Hi Eduard, I’m truly sorry to hear about your disappointment. We completely understand how frustrating this must have been for you. After conducting some tests, I can confirm that the system is now functioning properly. However, if you encounter any further issues or need additional assistance, please don’t hesitate to reach out. We’re here to help and ensure you have a smooth experience with Onepark. Thank you for your understanding, and we appreciate your patience. Kind regards, Loïs from Onepark
Reply from E. H.
Thank you
Show exchanges Hide exchanges -
M. B.
1 Oct 2024
Verified reviewgood
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R. C.
1 Oct 2024
Verified reviewEverything went smoothly, service on time and great price
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J. C.
1 Oct 2024
Verified reviewEasy to book and find parking great app.
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C. S.
1 Oct 2024
Verified reviewVery nice and effiscient customer service
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M. M.
1 Oct 2024
Verified reviewVery efficient. The entrance was in a slightly different place to that shown, probably temporarily due to the Paris Olympics, but otherwise very happy
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C. S.
1 Oct 2024
Verified reviewWorked out great. Good location
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J. B.
1 Oct 2024
Verified reviewI use this all the time I travel.
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D. J.
1 Oct 2024
Verified reviewPerfect en goed gelegen
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A. A.
1 Oct 2024
Verified reviewvery straighforward to use site
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M. D.
1 Oct 2024
Verified reviewNavigation of this site was easy enough, but the car park that was shown on the map was in a totally different country.I had booked a covered car park in Koln, Germany, which was shown on the map as being in the perfect location for my needs. However Once paid for and looking at the directions map I found out that this car park was in actual fact in Barcelona. ?????
Reply from Onepark.co
Hi Michael, I'm sorry to hear about your experience. There might have been a temporary issue with the mapping system. I'm glad to hear that the issue has been resolved and that you were able to cancel your booking for a refund. If you need any further assistance, please don't hesitate to reach out to us. Kindest regards, Loïs from Onepark
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G. H.
29 Sept 2024
Verified reviewEverything worked out well
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D. F.
28 Sept 2024
Verified review5 Stars if I could modify the dates
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G. H.
28 Sept 2024
Verified reviewVery easy to book. Price was great. Car felt secure when parked. The only little niggle was that the map directions were not entirely accurate. Luckily there were two of us so I could get out and walk to find the entrance while my husband then drove the car to find me.
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J. B.
28 Sept 2024
Verified reviewI tried to make my payment with my credit card . It would not go through. After calling my bank they told me that there was a technical problem between Mastercard and one park. My bank was able to get the payment to go through, thankfully.
Reply from Onepark.co
Hi Johanna, Thank you for your message regarding our 3D Secure system. We appreciate your interest in our security measures. At Onepark, we prioritize the protection of your sensitive information. **Our 3D Secure system provides an additional layer of verification during transactions**, enhancing the security of your online payments. This advanced service utilizes secure communication methods such as SMS, email, or mobile applications, in accordance with your bank's specific protocols. When registering your card on Onepark, you may notice a temporary authorization for a nominal amount (typically 0 or 1 euro) on your account. **Rest assured, this is a standard security verification process and does not constitute a charge for your reservation**. This temporary hold will be automatically released from your account shortly. Your data security is our utmost priority, and we continuously strive to maintain the highest standards of protection. We value your trust in Onepark and remain committed to providing you with a secure and efficient parking experience. Best regards, Loïs from Onepark
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C. S.
28 Sept 2024
Verified reviewGreat parking and useful in Paris but would be nice to see more affordable price all around :)
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W. M.
28 Sept 2024
Verified reviewEasy to use!
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J. Z.
27 Sept 2024
Verified reviewWithout problems
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L. W.
27 Sept 2024
Verified reviewIt is perfect
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D. L.
27 Sept 2024
Verified reviewPerfect
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