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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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C. S.
3 Nov 2024
Verified reviewExcellent site, easy to use, and good choice of parking possibilities.
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P. R.
3 Nov 2024
Verified reviewGreat value, Easy access, Easy booking
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N. B.
2 Nov 2024
Verified reviewAll good! When entering, the gate to the parking garage was broken. There was waiting time.
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G. C.
2 Nov 2024
Verified reviewApp does not use 24 hour clock so when is 1200 am Took several tries to register my bank card and kept diverting me to previous activity. Hope this helps you develop best wishes
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C. D.
1 Nov 2024
Verified reviewEasy and useful for a short period of use.
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J. P.
1 Nov 2024
Verified reviewThe booking was easy, but the car park was inaccessible.
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N. N.
1 Nov 2024
Verified reviewInformative app and quick confirmation. It would better to have editing option on the dates in the booking.
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S. A.
1 Nov 2024
Verified reviewAlways easy to book, easy to find, close to the airport & great value. One Park is why we use Carcassonne & not the closer to us Perpignan airport!
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R. S.
31 Oct 2024
Verified reviewArrived at the parking and was unable to register on the app to open the gate. Onepark helpdesk and customer service unavailable on calls, not a single support. Took me 1 hr to get in the car park.
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A. W.
31 Oct 2024
Verified reviewEasy from start to finish
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C. B.
31 Oct 2024
Verified reviewGood website
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M. P.
31 Oct 2024
Verified reviewNo Problems
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J. S.
29 Oct 2024
Verified reviewVery easy system, fast to make the reservation and complete information.
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B. S.
29 Oct 2024
Verified reviewPerfect parking, easy booking.
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C. B.
29 Oct 2024
Verified reviewI knew where I was going and so found the process good
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T. O.
29 Oct 2024
Verified reviewThe instructions told us not to take a ticket, but when we pulled in the bar would not go up. I thought it was suppossed to recognize our license plate. We had to take a ticket to get in and then had to pay again on the way out. I kept all confirmation information and receilpts showing times in and out to show this to be true.
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B. K.
29 Oct 2024
Verified reviewThe on lone booking system was very efficient. However I found your app very difficult to use, itcwas not at all clear about the parking I needed
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N. W.
29 Oct 2024
Verified reviewVery easy booking, hope parking there is as easy and straight forward
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D. H.
29 Oct 2024
Verified revieweasy acces and leaving of the parking
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D. R.
29 Oct 2024
Verified reviewVery easy to book
Reviews displayed in chronological order
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