Reviews for Onepark.co

Total: 6 920 reviews since 20/12/2020

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4.3

Based on 1 115 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

407 reviews mention the digital experience, with 88% positive feedback.

"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

Delivery

77 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 91% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

D. M.
12 Jan 2025
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The plate scan didn’t work but a very nice person immediately answered my call and raised the barrier for me
Experience from: 6 Jan 2025
M. V.
12 Jan 2025
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Our car was collected from the airport departure entrance promptly and efficiently - the gentleman who collected it was polite and helpful. So far Onepark has lived up to its previous excellent reviews and I’m sure that the return collection at the departure gate will be equally smooth. Onepark is also great value - so we are delighted to have found them!
Experience from: 4 Jan 2025
J. L.
12 Jan 2025
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Very easy and comfortsble
Experience from: 2 Jan 2025
J. C.
11 Jan 2025
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......
Experience from: 30 Dec 2024
A. M.
11 Jan 2025
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I experienced an extremely disappointing situation in the parking lot of the Ecole Militaire. not only was the barrier not lifted, because the license plate was not recognized, but the operator did not want to ask me for my reservation ID, it was more as if he didn't understand what my license plate was. I paid the 17 euros online and another 10 euros to be able to leave the parking lot. I do not recommend this parking lot to anyone.
Experience from: 31 Dec 2024
R. C.
11 Jan 2025
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surprisingly efficient and fast service!
Experience from: 31 Dec 2024
P. M.
11 Jan 2025
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Excellent quick and easy
Experience from: 7 Feb 2025
E. B.
10 Jan 2025
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Love this website so easy to use
Experience from: 4 Jan 2025
S. R.
10 Jan 2025
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Booked in advance the parking but no space available for the car, left car keys and car parked in a corridor...
Experience from: 31 Dec 2024
S. M.
10 Jan 2025
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I used this app to book parking spaces during my trip to Paris. Out of three bookings, the OnePark code didn’t work on the first attempt, so I had to call customer service for assistance. Unfortunately, on the way out, there was no customer service available, so I had to go into the Ibis reception to get a card to exit. The next day, I faced a similar issue—this time, the QR code didn’t work on entry but did work on exit. After that, I decided to stop using the app and instead went directly to the car parks to buy tickets locally. This avoided the hassle of calling customer service and paying roaming charges. Overall, the service is okay but not ideal if you’re looking for convenience or don’t speak French.
Experience from: 28 Dec 2024
S. T.
10 Jan 2025
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It was ok beside the registration but all went ok
Experience from: 30 Dec 2024
K. K.
10 Jan 2025
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Top Service, Clean, good price
Experience from: 27 Dec 2024
C. W.
8 Jan 2025
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Perfekt Place!
Experience from: 26 Dec 2024
H. H.
8 Jan 2025
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***
Experience from: 27 Dec 2024
A. B.
8 Jan 2025
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Easy peasy!
Experience from: 28 Dec 2024
S. M.
8 Jan 2025
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Simple and straightforward booking experience.
Experience from: 11 Jan 2025
P. F.
8 Jan 2025
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Quick and easy.
Experience from: 1 Jan 2025
K. R.
8 Jan 2025
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accurate information of the parking.
Experience from: 31 Dec 2024
H. A.
8 Jan 2025
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Easy and highly recommended.
Experience from: 27 Dec 2024
P. P.
8 Jan 2025
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Directions to the parking should have been better, but the space itself was clean and secure
Experience from: 10 Jan 2025