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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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B. J.
1 Mar 2025
Verified reviewwas not able to cancel the booking I’ve planned, even though it had not started yet !
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I. R.
27 Feb 2025
Verified reviewUI worked correctly, but web UI for some reason is more outdated than the mobile app. Also lacking the ability to manage multiple cars, payment methods and billing addresses. Also missed payment options like PayPal or Google Pay
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J. S.
27 Feb 2025
Verified reviewGreat! Super easy to book and drop off. Close enough to airport to walk.
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M. C.
27 Feb 2025
Verified reviewNone
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A. M.
27 Feb 2025
Verified reviewSo easy to make the booking. All details were saved from previous bookings made last year.
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K. K.
27 Feb 2025
Verified reviewEasy to use by mobile phone. More cheap than the parking of the Street.
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G. L.
25 Feb 2025
Verified reviewIt was easy to book, but when we left the car park after one week, our booking was not recognised (despite the number plate recognition) and the machine said we had to pay €351! We had to speak to someone through the intercom who didn't speak a word of English. Luckily my husband understands very basic Spanish and managed to sort it, but it was highly stressful. Plus, not OnePark's fault, but our car was hit by another car whilst parked, leaving a big dent - no details for the other driver.
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E. M.
25 Feb 2025
Verified reviewGive clearer instructions how to find the parking place by foot and how to enter it. It is quite difficult to find it and people look strangely because you look suspicious.
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R. V.
23 Feb 2025
Verified reviewSuper
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M. V.
23 Feb 2025
Verified reviewVery easy - booked via the Onepark website, found my preferred company easily, and completed the booking within minutes
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F. R.
23 Feb 2025
Verified reviewVery convenient and easy
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F. D.
23 Feb 2025
Verified reviewBest expérience ever
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J. M.
23 Feb 2025
Verified reviewSadly the Easy Hotel in Málaga didn't seem to understand how your system works. When I returned for my second day of parking, I pressed the buzzer and I kept being asked which room number! We were not staying at the hotel but I could not get the man to understand or let me in, he told me to come to recepysoni had to abandon the car in front of the lift, go to reception, wait ages as they were checking people in, I showed him my confirmation email and STILL he didn't seem to understand!!! Finally he let me in because I was getting so annoyed I think he decided to let me have it my way but that was not a smooth ride.
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J. B.
19 Feb 2025
Verified reviewVery easy to register and book!
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K. P.
19 Feb 2025
Verified reviewVery easy to find and close to the Eiffel Tower .
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P. G.
19 Feb 2025
Verified reviewVery easy reservation and payment. I recommend it!
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D. R.
19 Feb 2025
Verified reviewAll very clear to find the parking and the code worked. Easy site to navigate
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O. D.
19 Feb 2025
Verified reviewEasy and efficient. Thanks!
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D. A.
19 Feb 2025
Verified reviewThe entire process was excellent - location itself, directions to it, navigation to the correct parking spot once at the garage. The missing 5th star is because of the labyrinth of getting out of the place on foot to get to the GVA terminal - arriving before 0600 meant the lift was inaccessible, and it was very confusing exiting the building. Otherwise, great experience.
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H. H.
19 Feb 2025
Verified reviewPerfect
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