Reviews for Onepark.co

Total: 6 920 reviews since 20/12/2020

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4.3

Based on 1 115 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

407 reviews mention the digital experience, with 88% positive feedback.

"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

Delivery

77 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 91% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

R. C.
13 Mar 2025
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Tive um engano na data de fim da minha reserva e contatei por email a empresa, ainda hoje nao tenho resposta e passou mais de 1 semana. Fui ao site fazer alteração e por um dia cobraram mais de 50€. Quando cheguei para levantar o carro queriam cobrar mais 26€. Resumindo se nao tivesse reservado online teria pago 26 e online cobraram me 53. Vergonhoso
Experience from: 1 Mar 2025
C. D.
13 Mar 2025
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Excelent customer service , great place to park and easy to find
Experience from: 2 Mar 2025
C. B.
13 Mar 2025
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All fine. Clear information.
Experience from: 22 Feb 2025
K. K.
13 Mar 2025
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Safe and cheap parking. If you choose a package of more days, the price is even better. Just pay attention, in case you want to go in and out, choose the multiple exit option. Otherwise the reservation ends regardless of whether the package is for many days and you need to contact them by phone to solve it.
Experience from: 21 Feb 2025
A. B.
13 Mar 2025
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Pratique, facile et pas cher !
Experience from: 3 Mar 2025
C. S.
13 Mar 2025
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Great app !
Experience from: 2 Mar 2025
P. O.
13 Mar 2025
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Always reliable and friendly staff
Experience from: 20 Mar 2025
N. K.
13 Mar 2025
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All went well, efficient and informative booking enabled.
Experience from: 28 Feb 2025
S. P.
9 Mar 2025
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Easy to book!
Experience from: 30 May 2025
P. C.
9 Mar 2025
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Easy to book
Experience from: 22 May 2025
W. Y.
9 Mar 2025
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Easy, quick and efficient and the code works very well when you arrive, stress free.
Experience from: 9 Mar 2025
G. A.
9 Mar 2025
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Tip top
Experience from: 27 Feb 2025
V. A.
9 Mar 2025
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Easy to purchase last min
Experience from: 21 Feb 2025
J. V.
9 Mar 2025
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Easy, good. One thing: tight entrance and exit. Be aware you drivers!
Experience from: 1 Mar 2025
G. S.
9 Mar 2025
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Great app, fast booked.
Experience from: 28 Feb 2025
E. P.
9 Mar 2025
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The booked car park was permanently closed and unaccessible. Customer service refused to refund my money and insisted the car park was open by sending a picture from their website which was not a current photo. I have had to dispute the charge with my credit card company. The customer service team has stopped responding. These guys are scammers.
Experience from: 24 Feb 2025
B. R.
7 Mar 2025
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The € 8 fee for 3 days of parking on top of € 67 is quite high compared to other parking lots.
Experience from: 4 Apr 2025
F. H.
7 Mar 2025
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The number plate recognition did not work (this is the third time this has happened in about a year). The barcode to enter the car park by foot (after parking the car) did not work. Customer service (contacted via on the speakerphone outside) was rude and unhelpful, essentially unwilling to check the booking ID to look into the matter.
Experience from: 22 Feb 2025
R. J.
7 Mar 2025
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I was surprised by the number of bad reviews for the various car parkings in Paris. But this one gets 5 stars from me. Booking went easy. Information was clear. It was easy to find. Doors opened on (foreign) license plate (in & out). Lanes and spaces were wide enough. Code for the pedestrian entrance worked like a charm.
Experience from: 24 Feb 2025
K. C.
7 Mar 2025
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Very quick and very easy. Thank you !!!
Experience from: 22 May 2025