Reviews for Onepark.co

Total: 6 920 reviews since 20/12/2020

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4.3

Based on 1 115 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

407 reviews mention the digital experience, with 88% positive feedback.

"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

Delivery

77 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 91% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

F. P.
27 Mar 2025
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Good
Experience from: 19 Apr 2025
J. F.
27 Mar 2025
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Everything was as advertised and promised. Excellent!
Experience from: 19 Mar 2025
Z. S.
27 Mar 2025
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On overall iam satisfied with the ease of onboarding and activation however i wish it was easier to extend parking sessions without needing me to physically go to the parking location.
Experience from: 17 Mar 2025
D. R.
27 Mar 2025
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Website is very clear, easy to book !
Experience from: 22 Mar 2025
J. M.
27 Mar 2025
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We have used Onepark for years now and the experience has always been perfect from start to finish.
Experience from: 22 Mar 2025
K. B.
27 Mar 2025
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booking generally was straightforward but to pay for the booking from my bank account was difficult and i eventually had to go to my bank to complete transaction. Thus the average score
Experience from: 24 Mar 2025
J. G.
27 Mar 2025
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Easy to use, with many park options and clear prices.
Experience from: 23 Mar 2025
C. B.
27 Mar 2025
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Sitemeasy to navigate Car park clean and secure
Experience from: 31 Mar 2025
R. R.
25 Mar 2025
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Not sure why it asked for my Acor membership as it made no difference as far as I could tell. If was relatively easy to book but at 20€ a day seems fairly expensive.
Experience from: 23 Mar 2025
E. V.
25 Mar 2025
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Reserving a parking space at Onepark is very easy.
Experience from: 21 Mar 2025
E. H.
25 Mar 2025
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Clean and easy to use parking. Prices are very good.
Experience from: 16 Mar 2025
R. E.
25 Mar 2025
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Great service
Experience from: 14 Mar 2025
C. K.
25 Mar 2025
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No assistance at all when needed. We could not open the gate but no one answered the intercom. after we by ourselves managed to enter and park our car, we could not get out as pedestrians! I phoned the assistance number but the person who answered was utterly uninterested and not proactive at all. He said he would contact the genitor but never called back. When I called again, he told me that there was no one and that we could not be helped. The only solution was to get our money back. But we were stuck! Finally, we found an official way to get out but it was terrible because we were accompanying someone in a wheelchair. The parking facility is good, near the Grand Palais, and cheap but the support is disastrous!
Experience from: 15 Mar 2025
N. T.
21 Mar 2025
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Easy booking process, the search engine works well.
Experience from: 22 Apr 2025
J. V.
21 Mar 2025
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Didn’t have an EV charging station as advertised. I want my money back.
Experience from: 8 Mar 2025
M. E.
21 Mar 2025
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The codes all work and everything is so easy. Clear directions
Experience from: 13 Mar 2025
A. S.
21 Mar 2025
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Used the App, all fine!
Experience from: 27 Apr 2025
W. P.
21 Mar 2025
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Simple and quick. Shame the booking fee is so high though.
Experience from: 20 Mar 2025
G. I.
21 Mar 2025
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Good service, quick and easy to use
Experience from: 2 Apr 2025
A. S.
21 Mar 2025
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Very easy to use, attractive rates. Highly recommend!
Experience from: 14 Mar 2025