Reviews for Onepark.co

Total: 6 920 reviews since 20/12/2020

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4.3

Based on 1 115 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

407 reviews mention the digital experience, with 88% positive feedback.

"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

Delivery

77 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 91% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

J. R.
16 May 2025
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lost 100 euros due to their appalling service
Experience from: 24 Apr 2025
N. N.
16 May 2025
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Booking experience and overall working is smooth
Experience from: 25 May 2025
P. D.
16 May 2025
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I love the place !
Experience from: 3 May 2025
Mark A.
16 May 2025
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Great safe secure parking, managed to park our Land Rover Discovery 4 here. Would recommend & use again when visiting Paris.
Experience from: 8 May 2025
R. M.
16 May 2025
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Very easy to use 🙌👍🙌👍
Experience from: 10 May 2025
N. A.
16 May 2025
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Good parking facility outside the city. We wanted to park outside A86 as we did not have the Crit'Air sticker (which is required for weekdays in the city) on our rental car. The garage door can be easy to miss and a bit narrow for large SUVs but if you're used to the vehicle's size then it should not be an issue. You ring the intercom and they'll buzz you in. Same for when you're coming to pick up the car. The booking is made for one whole day even if you're parking for a few hours. But if you decide to extend your stay, you'll have until the end of the 24hours to pickup your car.
Experience from: 4 May 2025
Pierre B.
16 May 2025
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I liked the easy booking
Experience from: 7 May 2025
A. R.
15 May 2025
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The app didn't show the correct location of the garage I booked, which brought me in trouble in getting there. Bad experience, that shouldn't have been there. I can't trust anymore the location on the app anymore. To explain: I was looking for a parking place in Paris. On the OnePark app I found a parking garage on Rue de Turbigo. It indicate on the map that it was situated near Art et Metiers, so halfway Rue de Turbigo. This was just within my limit of distance in relation to where we were staying. I booked and payed for about 36 hours parking. After the booking I got the exact address of the garage which was now all away at the end of Rue de Turbigo. I also couldn't cancel anymore. With a family and all the logistics, this was really a bad experience. I also don't understand why the garage can't simply be shown on the right place on the map. This are basics! With this experience I will probably discourage my relations to make use of the app, to prevent for them the same experience.
Experience from: 2 May 2025
A. P.
15 May 2025
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ça marche très bien
Experience from: 3 May 2025
N. A.
15 May 2025
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Easy experience to book, find and park. Affordable as well compared to other options. This is the parking garage of a hotel and they might leave a note saying that you're vehicle is not registered but that's alright as you have booked with Onepark (checked with hotel that non-guests who booked with Onepark can park here).
Experience from: 3 May 2025
Pascu M.
15 May 2025
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It was good.
Experience from: 7 May 2025
F. B.
13 May 2025
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Easy and simple, works good
Experience from: 28 Jun 2025
Hasham ul haq Q.
13 May 2025
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Really easy effective process
Experience from: 6 May 2025
Vytas O.
13 May 2025
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Very good, great service. I would recommend.
Experience from: 1 Jun 2025
Ernst W.
13 May 2025
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The parking spa es are very small for a midium size car
Experience from: 5 May 2025
S. K.
13 May 2025
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Always straight forward and easy
Experience from: 8 May 2025
Richard B.
11 May 2025
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parfait!
Experience from: 6 May 2025
F. B.
11 May 2025
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Très satisfait de ce site. Très facile de trouver le bon parking.
Experience from: 27 May 2025
L. T.
11 May 2025
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Quick and easy
Experience from: 12 May 2025
B. N.
11 May 2025
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Great price on parking in Paris, easy to use App, very quick confirmation of booking
Experience from: 29 Apr 2025