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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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Gavin K.
3 Jun 2025
Verified reviewIt is OK and relatively easy to use, but I have marked this as lower as the booking fee is excessive given it is all done online.
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Tim D.
3 Jun 2025
Verified reviewGreat overview
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Katherina E.
3 Jun 2025
Verified reviewAll good no Problems
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Marko I.
3 Jun 2025
Verified reviewgreat!
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Lee T.
3 Jun 2025
Verified reviewNo problem.
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Belinda A.
3 Jun 2025
Verified reviewGiving/creating passwords to buy a car park ticket was a pain & I am relieved to finally get a ticket & number
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Gillian J.
3 Jun 2025
Verified reviewEasy to find. Distance to Station Accurate. Value for money
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James terry C.
2 Jun 2025
Verified reviewRelatively easy to use but had a little difficulty with my Spanish Bank account for payment
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Michael S.
2 Jun 2025
Verified reviewArrived at my carpark and they had not received my booking so had to pay again on the day
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A. C.
2 Jun 2025
Verified reviewVery easy to use book and pay.
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Kerrie L.
2 Jun 2025
Verified reviewThe location, price were great. The payment procedure was confusing.
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Petros T.
2 Jun 2025
Verified reviewNothing to add
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Josephine R.
2 Jun 2025
Verified reviewEasy parking and great value
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Frederic L.
2 Jun 2025
Verified reviewI have not been able to locate the parking entrance. Likely due to poor signalisation. No reimboursement. This site is only a reservation platform with no comitment on the quality.
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Ramon Y.
29 May 2025
Verified reviewEasy, fast and very intuitive. But please include PayPal…!
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Kim G.
29 May 2025
Verified reviewThe booking was very straightforward and made booking parking in a different country to where we live simple.
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Marie-Edith B.
29 May 2025
Verified reviewParking is convenient and easy to book, just lacks some clarity on the rate(s).
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Paul R.
29 May 2025
Verified reviewVery easy to navigate
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Richard C.
29 May 2025
Verified reviewThe only problem I had was that when I arrived at Carcassonne Airport car park when flying to the UK I was a couple of minutes early. I put the code in the Onepark machine and it refused to accept it twice. This forced me to press the button on the alternative machine to get the gate to rise and let me in. I had paid in advance for the Onepark via the web. Now I don’t know if I am going to get charged twice? It would be better if Onepark just billed a Customer from the time they actually arriv as opposed to the time the selected when booking.
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Elizabeth M.
29 May 2025
Verified reviewEasy process
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