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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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Elisabete O.
6 Jun 2025
Verified reviewAté agora a reserva correu muito bem. Mas ainda nao utilizei o serviço.
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Traci F.
6 Jun 2025
Verified reviewWhen booking the reservation to park...there should be BOLDED information regarding car size as not all places can fit all size cars. We did not have a big vehicle but could not park as our vehicle wasn't small enough to fit in this particular place. We couldn't get refund because the parking facility is not the one who charged us. He recommended that we inquire through one park. Unfortunately, we were denied a refund stating that one park has no way of knowing parking limitations at facility. If one park doesn't know how do they expect the customer to know or to even know how to look for this information. We had to prepay for this as were in Milan going to the cathedral. Very touristy area. Public parking is essential if not taking public transportation. Disappointed we couldn't get a refund for place we didn't park. We were able to locate another parking facility that still had some availability.
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Tobias G.
6 Jun 2025
Verified reviewVery helpful and quick Service.
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Gemma Y.
6 Jun 2025
Verified reviewDifficult to find. Three underground levels. Signs were good on the way and then nothing. When you're turning left into this street Place de Louvre, look to your left or you will miss the descending entrance from the street. Expensive I booked online €39 for 8 hours. The sensor did not recognize my rental car license plate. I had to get a ticket. Went to the office. No one there. Tight, tight spaces. 5 hrs later on my way back, tried the office again and there was someone there. He helped me leave the car park. When I got to the exit, I pushed the help button and he lifted the bar remotely. I am not fluent in French and he was not fluent in English but we communicated by google translate. The location of this underground parking is premium. Right smack under the Louvre. So, my fellow Americans, park here but be prepared to pay dearly for the convenience.
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Lynette S.
6 Jun 2025
Verified reviewEasy to use site but be careful as 12 hour clock not 24, was able to change times easily without charge Our coach was 2 hours late and I was worried that the car park would give us a penalty but barrier went up and was charged the difference the following day, no problem
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Lynette S.
6 Jun 2025
Verified reviewVery easy using my iPhone I made a few mistakes as booked in 12 hour clock, just cancelled and redid for no extra charges
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Redouan G.
6 Jun 2025
Verified reviewCustomer service could be improved with a shuttle, since the hotel has a shuttle every hour anyway. For a small fee, they could offer better customer service.
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Matthew P.
6 Jun 2025
Verified reviewEasy to book and easy to use
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Pablo B.
6 Jun 2025
Verified reviewAlways easy! I've used this app plenty of times
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David G.
6 Jun 2025
Verified reviewEasy to navigate and easy to change except if you make any mistake on the registration number
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A. T.
6 Jun 2025
Verified reviewEasy to find, easy to book
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Eliza B.
5 Jun 2025
Verified reviewexcellent - great locations for geneva airport - I use them everytime I have to fly.
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Jos G.
5 Jun 2025
Verified reviewEasy, cheap, clear!
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Timothy M.
5 Jun 2025
Verified reviewAll good
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Arnold L.
5 Jun 2025
Verified reviewOnce you have entered the initial information, it is easy, fast and straight forward to make a reservation.
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Theodorus dirk M.
5 Jun 2025
Verified reviewAt arrival we followed the instructions o booking form provided by email. Unfortunately there was no one at the reception on the parking to recieve an exit ticket for thursday morning. We tarief to reach your costumir service which could not provide a solution. The advice was to pay again by leaving the parking Tomorrow morning ( double payment ) with a restitution afterwards. We experienced your service as inappropiate! Double payment is the only solution provided. By repetition no one was available at the reception. So you have to adapt your instructions on the booking form.
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Patru R.
5 Jun 2025
Verified review⭐⭐⭐⭐⭐
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Richard H.
4 Jun 2025
Verified reviewWe paid for 5 days of 24h parking and access. On Saturday 24 May the Lille car park was blocked with concrete blocks because of a procession. This meant that we missed an important meeting with friends, which was the main reason for coming to Lille. When we complain, the complaint handler initially said that we could have got the car out if we had called a helpline, but he later agreed that this was incorrect when we told him about the concrete blocks. We have been offered a credit for the future, but we want a cash refund for that date, not a credit, because we do not bring the car to continental Europe very often. I am concerned that the complaint handler was not aware of the fact that the car park was in accessible, and I am angry that we missed our important meeting. I am also angry that we are having to fight to get a cash refund, instead of a credit.
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David R.
4 Jun 2025
Verified reviewSo easy to book, had no issues at all
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Anouk V.
3 Jun 2025
Verified reviewBooking was very easy
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