Reviews for Onepark.co

Total: 6 920 reviews since 20/12/2020

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4.3

Based on 1 093 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

403 reviews mention the digital experience, with 88% positive feedback.

"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

Delivery

76 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 91% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

Wesley W.
20 Jul 2025
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Elevator to small. Scan acces with QR dont work. Awfull with kids en kidscar
Experience from: 9 Jul 2025
Carol B.
20 Jul 2025
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Very quick and easy to book - very helpful guys when coming in and leaving very close to train station
Experience from: 7 Jul 2025
Cosimo B.
20 Jul 2025
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Good!
Experience from: 11 Jul 2025
Nao X.
20 Jul 2025
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Paying was easy. The carpark was ok and the hotel staff were fabulous. Unfortunately Onepark doesn't communicate with the hotel, so they didn't have my booking details immediately. When I went to leave the barrier would not go up. I had to return to the hotel reception 3 times while they checked everything, and eventually gave me an exit pass of their own.
Experience from: 28 Jun 2025
Joon K.
18 Jul 2025
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Was easy to book online
Experience from: 18 Jul 2025
Paul A.
18 Jul 2025
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Easy to book on the app!
Experience from: 2 Aug 2025
Hayleigh T.
18 Jul 2025
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Easy to find, easy instructions!
Experience from: 7 Jul 2025
Christiane F.
18 Jul 2025
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Easy and convenient. Lovely music playing in the background :)
Experience from: 6 Jul 2025
Nick J.
18 Jul 2025
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Excellent price
Experience from: 7 Jul 2025
H. C.
18 Jul 2025
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ok on ease not bad on price
Experience from: 8 Aug 2025
Aleksandr P.
18 Jul 2025
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U still didn't answer me on my tickets. It was mistake. I chose multiple parking and after I leaved a parking slot first time I wasn't able to get in - then I should pay again. PLS answer in my tickets
Experience from: 6 Jul 2025
Linda T.
18 Jul 2025
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All good!
Experience from: 5 Sept 2025
Markus L.
17 Jul 2025
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Clearly structured website and good selection of different parking options, common payment methods
Experience from: 31 Jul 2025
Eileen C.
17 Jul 2025
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Very easy to book.
Experience from: 11 Sept 2025
Etienne D.
17 Jul 2025
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goede ervaring in Brussel, hopelijk ook komende goede ervaring in Lille
Experience from: 20 Jul 2025
Steve W.
17 Jul 2025
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Great. A fraction of the price for secure parking in Lyon. Easy to follow.
Experience from: 5 Jul 2025
Thomas D.
17 Jul 2025
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Nog bad, very good
Experience from: 24 Jul 2025
Anne-Marie S.
17 Jul 2025
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Entrance Novotel CDG not well visible
Experience from: 6 Jul 2025
J. J.
17 Jul 2025
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The website was easy to use and to navigate. I quickly found a suitable car park, ACCESS PARK AEROPORT DE NANTES Discount Car Park. The man, I think the owner/operator, was very helpful and friendly and went above and beyond. It is an open air car park, about 5-6 minutes from the airport. The car park operator dropped us off at the airport for us then to find my husband had left his ID cards (needed to get back into France) in the car. We rang the car park operator who brought the ID cards to the airport for us within 10 minutes . We were very grateful and appreciative of this. The price was less than half the cost of parking at the airport. We would definitely recommend this car park and will use it again should we fly out from Nantes in the future. Thank you OnePark.
Experience from: 5 Jul 2025
Sarah-Jane L.
17 Jul 2025
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To be honest the hidden charges put us off we had fully comp insurance but still had to leave an 840£ deposit which I find extortionate plus a 350£ excess on top so 1200£ we only wanted to borrow the car not buy it. I know hertz etc ask for a deposit but only 500£ if that if you have fully comp insurance it worked out cheaper for taxis for four days
Experience from: 15 Aug 2025